- Managed and updated Active Directory GPOs for 500+ devices in a complex network environment.- Prioritised end-user issue resolution through a ticketing system, minimizing staff equipment downtime.- Maintained Group Policy infrastructure per GDST guidelines.- Cultivated productive relationships with diverse colleagues to enhance teamwork.

- Led 12 classes per week with groups of students, providing essential support to students aged 15-21.- Planned and delivered engaging lessons in cross-cultural communication to over 50 students, integrating case studies and interactive activities.- Advised students on study plans for individual learning, targeting areas that were weaker based on previous assessment data.- Collaborated with a team of 10 educators to develop and implement innovative teaching methods.- Conducted regular assessments and provided constructive feedback to students, contributing to their overall language proficiency and academic growth.