Provide support to customer in products such as fixed lines & ADSL Adhere to strict SLA’s regarding issue resolutionDispatching technician to customer site for physical intervention if issue cannot be resolved remotely Resolving issues at first point of contactFoxtel (dtv) technical support at first point of contactRDSL (resale) technical support helping customers at first point of contact

Handling and dealing with sensitive customer financial data Helping customers with financial managementAdhering to company policies and working within those parameters to achieve customer satisfaction scoresProviding efficient serviceAdhering and working under strict deadlinesAttending to customer complaints and recording them as per UK financial conduct code.

• IT Support for walk in Customers• Remote and Onsite support• IT solution design for customers• Repair and maintenance of computers/Network • Managing the support teamAdditionally I have implemented the following solution while working for Silvernest:• Implemented "Folding at home” on Ubuntu (Linux)used for donating processing power as part of distributed computing project which studies protein folding; for Stanford university, using old machines• Implemented Operating system Sandboxing with the use of different products, to avoid the problem of Virus infections

As the workshop manager I was responsible for onsite maintenance of the following sites – Commercial motors group (Honda, TATA & MAN Trucks Botswana), e-TV Botswana & Autocity. My day today responsibilities included the following:• Solution Design & Implementation• Workshop resource management • Repairs of PCs and printers• Customer training• CCTV installation and maintenance for enterprise customers • Assembly line for PC Manufacturing• Sales and phone support• Remote and onsite support• Network installing and maintenance • Project planning secluding and delivery (logistics)

• Assisting clients with problems in hardware and/or software and explaining step-by-step how to resolve the problem (over the phone)• Handling inquiries hardware and software from clients (over the phone)

• Maintaining PC Software and Hardware• Network installing and maintenance • ATM machine support

• Maintaining PC Software and Hardware• Stores Clerk

• Maintaining PC Software and Hardware• Network installing and maintenance • Sales and support

• Maintaining PC Software and Hardware• Network installing and maintenance • Sales and support