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Two decades of experience in the Data/Telecom area and now part of the ITS industry (Intelligent Transport System). Over the years I've had the opportunity to work with improvement of Customer Care and Quality of Service towards both national and international clients.Extensive experience in both management and project management.Specialties: * Management* Customer Care* Project Management* International Experience* RAKEL/TETRA
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Teamledare And Gruppchef It-InfrastrukturAviseqSweden -
Head Of Aftersales SouthSwarco Mar 2020 - PresentGöteborg, Västra Götaland, SverigeHead of Aftersales for the South part of Sweden. The teams are based in Gothenburg, Malmö and Karlstad and our main task is to handle our Operations & Maintenance contracts within the areas Traffic, Public Transport and Parking. The teams consists of highly qualified staff within the functions Field Maintenance, Service Account Mgmt, Service Coordinator and System support/1:st line support. -
Service Manager SouthSwarco Nordic Jun 2017 - Mar 2020Göteborg, SverigeHead of Service (Servicechef) for the South part of Sweden. The teams are based in Gothenburg and Malmö and consists of approximately 22 highly qualified technicians specialized in the area of ITS (Intelligent Transport Systems).
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Service Quality ManagerEltel Networks May 2015 - Jun 2017Gothenburg, SwedenResponsible for Quality of Service, processes, profitability and initiating corrective/preventative actions in the day to day operations for several customers.In addition to my work as SQM I'm also working as a financial coordinator for the Network Management unit, Project Manager and Senior Rakel consultant. -
Team Manager, Service DeliveryEltel Networks Jan 2015 - Apr 2015Gothenburg, SwedenActing Manager for a team responsible for the areas:* Service Quality Management* Customer Support* Order ManagementThe position included responsibility for:- Direct reporting staff (management and production support)- Health and safety, quality and environmental responsibility- Responsible for the team's budget/forecast- In parallel responsible for the closure of the team due to reduced business volume
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Service Quality Manager - RakelEltel Networks Mar 2011 - Mar 2015Gothenburg, SwedenService Quality Manager and responsible for the Rakel Customer support (as part of a consortium with SAAB, Airbus and Eltel) towards the Swedish Civil Contingencies Agency (MSB Rakel). The work included responsibility for monitoring the agreed SLA, profitability, procedures/processes and to ensure corrective and preventive actions in the daily operational management. The role also included being the operational and commercial interface to our client and their customers, both government and private actors.In my role, I was also the project manager for several projects such as the relocation of customer support activities, implementation of new radio link network and the introduction of ITIL processes.
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Teamleader Customer CareEltel Networks Mar 2011 - Jun 2011Responsible for a team handling:* Quality of Service* Customer support* Order Management
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District Manager/Nmc ManagerEltel Networks May 2007 - Mar 2011Responsible manager for a team with appr. 40 employees, 2 direct reporting managers. Sales, product- and business development was part of the responsibility of the Unit. The role included:• Responsibility for employees• Responsibility for profit and loss• Organizational Development / Business development• Process development • Product development• Sales and marketing • Quality of Service• Monthly reporting to both Customers and management
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Operations ManagerEltel Networks Jun 2006 - Apr 2007Gothenburg, SwedenWorked as Operations Manager for Eltels Network Management Center. Appr. a staff of 25 direct reporting, business responsibility , responsible for profit/loss. In Parellel I also had my role as SQM for designated customers in the broadband area and was active in the company's sales process.
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Service Quality ManagerEltel Networks Dec 2004 - May 2006Gothenburg, SwedenPart of building up the companys concept around broadband networks for municipalities (Operation & Maintenance, services). SQM for several customers within the segment during this period.
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Service Quality ManagerSwedia Networks Jan 2000 - Nov 2004Gothenburg, SwedenSQM for several international customers mainly based in London (Ex. Telia International Carrier, Storm Telecommunications, Rateflame Ltd, Epsilon Telecommunications). Responsible for Quality of Service, profitability and initiating corrective/preventative actions in the day to day operations.
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International Customer Care ManagerTelia Jan 1998 - Dec 1999Gothenburg, SwedenInternational Customer Care Manager on behalf of Infonet -Europé. The work was primarily to ensure that processes and daily work functioned satisfactorily for staff and to be the operational interface of our client and their biggest customers. The work involved a lot of traveling due to that our client's organization were scattered around Europe .Participated in the international customer care management team. -
Network EngineerUnisource Business Networks Jun 1996 - Dec 1997
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Technical SupportTele2 Aug 1994 - May 1996Stockholm, Sweden
Mathias Forsman Skills
Mathias Forsman Education Details
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Nacka GymnasiumEl/Tele Teknisk Samt Pc Teknisk Linje
Frequently Asked Questions about Mathias Forsman
What company does Mathias Forsman work for?
Mathias Forsman works for Aviseq
What is Mathias Forsman's role at the current company?
Mathias Forsman's current role is Teamledare and Gruppchef IT-Infrastruktur.
What is Mathias Forsman's email address?
Mathias Forsman's email address is ma****@****rks.com
What is Mathias Forsman's direct phone number?
Mathias Forsman's direct phone number is +47231*****
What schools did Mathias Forsman attend?
Mathias Forsman attended Nacka Gymnasium.
What skills is Mathias Forsman known for?
Mathias Forsman has skills like Telecommunications, Change Management, Project Management, Customer Service, Business Development, Incident Management, Integration, Operations Management, Itil, Team Leadership, Network Administration, Managed Services.
Who are Mathias Forsman's colleagues?
Mathias Forsman's colleagues are Sigvard Sundqvist, Glenn Lindström, Henrik Nylén, Carola Örnås, Christopher Hadley, David Nicholas, Stefan Nilsson.
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Mathias Forsman
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Mathias Forsman
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