Mathias Forsman Email & Phone Number

Sweden

Göteborg, Västra Götaland, Sverige

Head of Aftersales for the South part of Sweden. The teams are based in Gothenburg, Malmö and Karlstad and our main task is to handle our Operations & Maintenance contracts within the areas Traffic, Public Transport and Parking. The teams consists of highly qualified staff within the functions Field Maintenance, Service Account Mgmt, Service Coordinator and System support/1:st line support.

Göteborg, Sverige

Head of Service (Servicechef) for the South part of Sweden. The teams are based in Gothenburg and Malmö and consists of approximately 22 highly qualified technicians specialized in the area of ITS (Intelligent Transport Systems).

Gothenburg, Sweden

Responsible for Quality of Service, processes, profitability and initiating corrective/preventative actions in the day to day operations for several customers.In addition to my work as SQM I'm also working as a financial coordinator for the Network Management unit, Project Manager and Senior Rakel consultant.

Gothenburg, Sweden

Acting Manager for a team responsible for the areas:* Service Quality Management* Customer Support* Order ManagementThe position included responsibility for:- Direct reporting staff (management and production support)- Health and safety, quality and environmental responsibility- Responsible for the team's budget/forecast- In parallel responsible for the closure of the team due to reduced business volume

Gothenburg, Sweden

Service Quality Manager and responsible for the Rakel Customer support (as part of a consortium with SAAB, Airbus and Eltel) towards the Swedish Civil Contingencies Agency (MSB Rakel). The work included responsibility for monitoring the agreed SLA, profitability, procedures/processes and to ensure corrective and preventive actions in the daily operational management. The role also included being the operational and commercial interface to our client and their customers, both government and private actors.In my role, I was also the project manager for several projects such as the relocation of customer support activities, implementation of new radio link network and the introduction of ITIL processes.

Responsible for a team handling:* Quality of Service* Customer support* Order Management

Responsible manager for a team with appr. 40 employees, 2 direct reporting managers. Sales, product- and business development was part of the responsibility of the Unit. The role included:• Responsibility for employees• Responsibility for profit and loss• Organizational Development / Business development• Process development • Product development• Sales and marketing • Quality of Service• Monthly reporting to both Customers and management

Gothenburg, Sweden

Worked as Operations Manager for Eltels Network Management Center. Appr. a staff of 25 direct reporting, business responsibility , responsible for profit/loss. In Parellel I also had my role as SQM for designated customers in the broadband area and was active in the company's sales process.

Gothenburg, Sweden

Part of building up the companys concept around broadband networks for municipalities (Operation & Maintenance, services). SQM for several customers within the segment during this period.

Gothenburg, Sweden

SQM for several international customers mainly based in London (Ex. Telia International Carrier, Storm Telecommunications, Rateflame Ltd, Epsilon Telecommunications). Responsible for Quality of Service, profitability and initiating corrective/preventative actions in the day to day operations.

Gothenburg, Sweden

International Customer Care Manager on behalf of Infonet -Europé. The work was primarily to ensure that processes and daily work functioned satisfactorily for staff and to be the operational interface of our client and their biggest customers. The work involved a lot of traveling due to that our client's organization were scattered around Europe .Participated in the international customer care management team.

Stockholm, Sweden