DDS: Design Strategy & Delivery employs a data-driven and iterative human-centered design process. This consulting group provides program development, management, and implementation services for major Agency initiatives, as well as an in-depth review and perspective of organizational and business systems designed to maximize the SFMTA's effectiveness. Team members manage and solidify numerous key strategic projects and policy initiatives, fostering alignment across different divisions and… Show more DDS: Design Strategy & Delivery employs a data-driven and iterative human-centered design process. This consulting group provides program development, management, and implementation services for major Agency initiatives, as well as an in-depth review and perspective of organizational and business systems designed to maximize the SFMTA's effectiveness. Team members manage and solidify numerous key strategic projects and policy initiatives, fostering alignment across different divisions and units.CSO: The Office of the Chief Strategy Officer (CSO) is responsible for improving and implementing agency-wide strategies and programs to meet the SFMTA's key policy objectives. The CSO advances agency-wide strategy execution, leads major program design and management, analyzes strategic risks and opportunities, and leads business process improvement initiatives to enhance agency government operations. Show less

Promoted to Senior Program Manager to lead strategic clients and at-risk projects, mentor new program managers, and serve as member of Project Management Organization (PMO) leadership team after developing process and tools that were adopted across the company. More focus on customer experience (CX) consulting, delegating, managing more projects at a higher level, and strategic conversations with client leadership

Taking my cumulative years in designing systems that collect and operationalize feedback in the public sector and my work in measuring and evaluating impact in the nonprofit sector to manage projects developing closed-loop feedback systems that touch customers across the globe, and learning a few new tricks along the way.

- Alameda County Housing and Community Development - Evaluation of Homeless Management Information System: Software Implementation Consultant- Oakland Leaf Foundation - Measuring impact and building a performance measurement system- Oakland City Council - Analyzing distribution and characteristics of vacant parcels for potential legislation- Oakland Police Department - Increasing retention in the recruitment and training process- Oakland Food Policy Council - Improving labor… Show more - Alameda County Housing and Community Development - Evaluation of Homeless Management Information System: Software Implementation Consultant- Oakland Leaf Foundation - Measuring impact and building a performance measurement system- Oakland City Council - Analyzing distribution and characteristics of vacant parcels for potential legislation- Oakland Police Department - Increasing retention in the recruitment and training process- Oakland Food Policy Council - Improving labor violations enforcement for central valley farm workers- Breastcancer.org - Evaluating strategic plan with benchmark analysis, user research, and impact metrics Show less

The California Policy Lab is a research center designed to create data-driven insights for the public good. CPL’s mission is to partner with California’s state and local governments to generate scientific evidence that helps solve California’s most urgent problems, including homelessness, poverty, crime, and education inequality. CPL facilitates close working partnerships between policymakers and researchers at UCLA and UC Berkeley to help evaluate and improve public programs through empirical… Show more The California Policy Lab is a research center designed to create data-driven insights for the public good. CPL’s mission is to partner with California’s state and local governments to generate scientific evidence that helps solve California’s most urgent problems, including homelessness, poverty, crime, and education inequality. CPL facilitates close working partnerships between policymakers and researchers at UCLA and UC Berkeley to help evaluate and improve public programs through empirical research and technical assistance.I worked closely with the executive director to develop strategy and business processes while also serving as a project manager for government clients, and a data analyst for research projects. Show less

I was a member of the 2015 class of Code for America fellows, working out of their San Francisco headquarters while occasionally traveling to Miami for interviews, meetings and testing products with our client, Miami-Dade County. We were tasked with develop a new processes for public engagement along with increasing data transparency. I served as product manager on a team of three, performing research, analysis, scoping, prototyping, user testing, process tracking and client management roles.… Show more I was a member of the 2015 class of Code for America fellows, working out of their San Francisco headquarters while occasionally traveling to Miami for interviews, meetings and testing products with our client, Miami-Dade County. We were tasked with develop a new processes for public engagement along with increasing data transparency. I served as product manager on a team of three, performing research, analysis, scoping, prototyping, user testing, process tracking and client management roles. Our product releases included Connect311 , Feedback Dashboard , STEP Flow , Am I in Miami. Show less

I work on digital government services for the City of San Francisco, focusing on providing a clean and helpful interface for the public to access government services, report issues and find answers to questions. In addition to specializing in internal efficiency projects, I also am a member of the DataSF team, working to make the City more transparent, effective and accountable by utilizing its vast data resources.… Show more I work on digital government services for the City of San Francisco, focusing on providing a clean and helpful interface for the public to access government services, report issues and find answers to questions. In addition to specializing in internal efficiency projects, I also am a member of the DataSF team, working to make the City more transparent, effective and accountable by utilizing its vast data resources. http://sf311.orghttps://data.sfgov.orghttp://explore311.sfgov.org Show less

- Developed company analytics framework, built models, dashboards and reporting packages- Managed sales operational processes for nonprofit and political campaign verticals- Provided insights into levers for accelerating customer retention- Led client onboarding and implementation, developed detailed user guides while serving as pre-sales solutions consultant- Developed QBR collateral and presented updates on performance and strategy for clients

- Case specialist at industry leading bankruptcy consulting firm- Used advanced data analytics to manage large amounts of data for clients- Maintained client website and case docket- Provided client services and product informationhttp://www.kccllc.com/

- Organized and implemented outreach and marketing programs in order to boost ticket sales- Created marketing materials and new promotions to increase student attendance at off-campus venues - Co-Coordinated UCLA's I'm Going to College program where inner city schools were invited to attend a UCLA athletic event for free and learn about the importance of college

- Worked with senior financial consultants on a private wealth management team - Increased program efficiency for future interns by creating a potential client Excel database- Developed valuable sales experience cold calling and making sales pitches to prospective clients