● Customer Success Manager: My responsibilities include developing a reputable name and retaining clients that foster a lasting relationship that the company can benefit from. Boosting the financial status, marketing campaigns and engagement, and ensuring our customers enjoy seamless service delivery. ● Communication: Provide a clear and cohesive communication in alignment with the company values. Internally, with the other departments, on meetings, and guidelines. And externally, maintaining the relationship with stakeholders and partners. ● Analysis: Embrace data-driven decision-making, analyzing the data in our Internal CRM. ● Commercial Management: Conduct negotiations with partners to establish deep and trustworthy collaborative arrangements with Enterprises.

● Onboarding Support: Assist newcomers as they integrate into the system.● Client Relationship Management and Strengthening: Strengthen relationships with existing clients and also with potential new ones.● Satisfaction and Profitability Strategies: Develop tactics to increase profitability and maximize customer satisfaction.● Effective Communication: Provide honest, friendly, and high-quality responses.● Market Analysis and Customer Behavior: Analyze market trends and customer behavior to fine-tune our offerings and services.● Problem Resolution: Ensure that customers receive immediate solutions to their issues using technical and interpersonal skills.

● Commercial Relations: Create engaging ties with hotel accounts in a specific location.● Rate Optimization: Ensure that availability and rates, through the Reservations Center, are in line with their Goal.● Strategic Negotiation: Explore terms to increase conversions, making the Hotel more competitive.● Data Analysis: Let internal software programs do the statistical data analysis of demand and booking patterns, and then determine internal products and form them according to the requirements of the company's network.● Online Marketing and Direct Sales Guidance: Drive projects on digital marketing and sales department management.● Business Opportunity Detection: Determine the potential areas that could be improved on, possibly new products that can be linked with their account.

● Create and manage the social media activity such as Facebook, Instagram and Youtube channel;● Responsible for planning and promoting the event online and offline;● Helping with the video communication for the event teaser;● Create content and material for future events;● Assist the event staff with any inquiries they may have.● Managing the Youtube channel and the Video editing of the audiovisual content;