Overseeing all operational aspects of a large property management, rental and sales portfolio for wealthy international Golfers owning or residing on estates with PGA Golf Courses for a company established 20 years ago, with touch points to over 100 properties in the Cape Town area and over 30 permanent employees.

Overseeing Strategic Operations in the SADC Region. Play a lead role with the Exco as a business strategist and planner, driving expansion & profitability of the Group. Serve also to ‘professionalise’ the business, to optimise operations, to introduce best practices and proper controls. .Key Functions: Operations Management; Business Process Design, Implementation; Strategic Expansion Planning; Project Cost Analysis; Divisional Performance Analysis; Financial Accounting; Budgeting; Forex Payment Systems Control; Cash Flow Management; Bank Account Management (SA, Botswana, Namibia, Mauritius); Debtors & Creditors Management; CRM System Management; HR Management & Payroll; Exco Reporting Notes.Cash Flow Improved. Assessed cash flow problems, identified issues and introduced companywide cash management and bookkeeping tools to enable adequately planning and forecasting for up to 1 year in advance – resulting in better investment decisions. Profitability Improved. Analysed performance of profitable and unprofitable divisions. Discontinued unprofitable product lines, reduced staff and enabled divisions to run as a lean and profitable operation with European Operator contracts.

[Imperial Holdings is a JSE listed diversified group. Europcar is a subsidiary.]Worked closely with the Exco, International Sales Manager and Chief Commercial Officer in building and managing international strategic relationships within the Tourism and Travel industry. Key aim was to growth the channel, to lift revenue and market share.● Key Functions: Relationship Management; Management & tailored Improvement of Customer Interface Systems (used to facilitate transactions and communication between partners); Yield Rate Management, Rate Negotiations; Customer Support, Query Resolution; Identification & Development of Growth OpportunitiesNotes: Growth by 15% in 1 Year. Grew own channel within 1 year by 15% to R21m pa. Strengthened Europcar’s presence in the market through engagement with high-profile, high-volume Inbound Tour Operators, Destination Management Companies, Brokers and Travel Agents. Also attended local and international Trade Shows with the Exco.

Set up and managed operational processes for 24 hour flag-ship car rental for the new, centralised car rental location. Operations included 1,800 vehicle movements per day, 1,500 damage claims per month, and up to 60 staff.● Key Functions: Operations Management; Fleet Management; Process Optimisation; Project Management; Continuous Improvement; Performance Management; Staff Management; Training and Development; Cost Reductions, Analysis; Monitoring Maintenance, Overhead CostsNotes:57% Improvement. Managed 20,000 vehicles per month operation. Notably, analysed and identified improvements in connection with reducing damages (1,500 per month). Reduced damage costs alone by 57% in the first financial year (from R3m to R1.3m)Navigated the complex merger between Imperial and Europcar brands in the Cape Town Airport Region – analysing best practices, benchmarking processes, involving front-line staff in decisions. And additionally navigated the setup of new locations within the new Cape Town International terminal.Progressed from Branch Manager at Cape Town Intl., to Airport Manager for Europcar, managing Europcar SA, Imperial Car Rental and Khaya Car Rental brand operations.“Best Overall Airport: Southern Africa” rating achieved during 2013.

Provided Trade Support for Proprietary Trading and Securities Settlement. This included: SWIFT settlement of DAX trades executed by Traders (France, Spain, Luxembourg, Switzerland, USA, Japan and Monaco); holding daily conference calls with foreign counterparts with regard to open trades; and reporting to Relationship Management and the Group Head.