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Mathieu B Email & Phone Number
Country HR Advice and Operations Team Lead - France
at
Shell
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Country HR Advice and Operations Team Lead - France
Location
Cracow, Małopolskie, Poland
Company size
Who is Mathieu B? Overview
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Quick answer
Mathieu B is listed as Country HR Advice and Operations Team Lead - France at Shell, a company with 165045 employees, based in Cracow, Małopolskie, Poland. AeroLeads shows a matched LinkedIn profile for Mathieu B.
Mathieu B previously worked as Country HR Advice & Operations Team Lead - France at Shell and End-to-end Delivery Lead - Mobility B2C - Europe at Shell. Mathieu B holds Bachelor'S Degree, Product Designing & Marketing from Choiseul - School Of Art And Design.
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Shell
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Profile bio
About Mathieu B
I have over 6 years of experience in training, coaching, and managing international teams across various domains, including sales, customer service (specifically in social media community management), and human resources. Throughout my career, I have successfully built high-performing teams with a strong collective mindset.My expertise lies in developing individual skills, leading teams through changes, optimizing projects, and improving processes. I have a proven track record in implementing and optimizing KPI methodologies, fostering a continuous improvement mindset, and applying Agile methodologies. As a leader, I am effective, empathetic, and inspiring, encouraging others to follow my lead.Key strengths include my excellent communication abilities, which have been particularly valuable when collaborating with teams from diverse cultural backgrounds. I am adept at recognizing the needs of my audience and adapting to different communication styles, including handling difficult conversations.My assets as a Leader:◾ efficient and effective team leader◾ ability to work virtually with a positive and supportive mindset and openness to the world and people◾ flexible in adapting to a changing environment◾ rapid knowledge and information acquisition◾ creative mind, strong organizational skills◾ multitasking, efficient task prioritization◾ strongly focused on team work and well-being◾ commercial mindsetMy assets as a Trainer & Coach:◾ experienced in building a learning and development strategy, designing roadmaps and contents and facilitating training for new joiners, experience specialists and business associates.◾ ability to understand fundamentals of the Learning Journeys/Process Area and applying creative thinking to disrupt existing models, delivering a step-change in experiences and efficiencies throughout employee learning journeys.◾ strong experience in business relationship management, influencing customer and operations teams; Empathetic, purposeful and attuned communications/marketing, with customer relationship management and networking skills, ideally throughout significant change period.◾ familiarity with process automations, continuous improvement and design thinking methods, exposure to Agile development methodologies.◾ ability to collect and analyze data to formulate conclusions and make proactive recommendations, evaluate and simplify end to end customer experiences.
Current workplace
Mathieu B's current company
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Shell
12 roles
Mathieu B work experience
A career timeline built from the work history available for this profile.
Country Hr Advice & Operations Team Lead - France
Current- Leading a team of 11 HR Advisors who are managing the delivery of HR Advice and Country Operations processes to Employees and Line Managers in France and supporting managers with more complex HR-related queries- Supporting all areas of HR Operations, with a close partnership with the Country HR for France- Driving a heightened, positive employee.
Mar 2023 - Present
End-To-End Delivery Lead - Mobility B2C - Europe
- Leading the performance delivery of the newly established Mobility B2C EU teams in Customer Operations. - Creating and maintaining strong business partnerships with the Mobility business to develop, agree on and execute priority areas in enhancing customer experience and driving a more segmented approach to improve B2C CX. - Planning and managing the.
Feb 2022 - Mar 2023
Customer Success Lead - Mobility Electric Vehicle - Europe
- Supporting variate EV related projects in terms of Customer Integrated Experience | Mobility EV- Acting as a main focal point for customer operations data reporting & analytics | Mobility Benelux, France and DACH (using Sprinklr, Zendesk Explore, Power BI & Salesforce)- Supporting the recruitment of new team associates- Identifying, creating and.
Aug 2021 - Feb 2022
Customer Operations Team Lead - Retail B2C/B2B Benelux & France
- Responsible for management, organization and co-ordination of the day to day work of 15 direct reports to achieve service level agreements and key performance indicators- Manage team resources: coordination of leave and management of breaks, training days and re-assignment of responsibilities during team-member absences- Motivate, develop, coach and.
Sep 2019 - Aug 2021
Customer Operations Coach - Retail Benelux & France / Fleet Solutions Belux
- Coach a team of 30 specialists in B2C, B2B and Deal Management areas- Make decisions and demonstrate continuous improvement mindset- Build professional relationships- Deliver and work through the team- Motivate, coach and develop the team- Provides clarity on responsibilities, priorities and expectations.- Challenges ideas/initiatives and recommends.
Sep 2017 - Sep 2019
Community Representative In The Incident Response Team (Irt) & Uber For Business (U4B) Team
- Providing urgent support to the riders who experienced sensitive situations (unprofessionalbehavior of co-riders and drivers, general incidents and incidents related to the safety andsecurity)- Helping and educating administrators and employees owning Uber for Business accounts- Conducting trainings and proving support for new IRT & U4B joiners.
Apr 2017 - Sep 2017
Community Support Representative - French
- Providing support that establishes trust for riders across multiple support platforms (email,chat, phone)- Source, escalate or solve problems ensuring that they are resolved promptly while developingtrustworthy relationships with our community.- Helping and educating riders- Frequently analyzing tickets received from Clients for quality check- Reporting.
Dec 2016 - Mar 2017
Trainer For Ebookers - Online Travel Agency
Main Responsibilities- Representing Training Team for the French, Swiss, Belgium and Dutch Market- Planning and leading the trainings & development programs to ensure compliance withbusiness needs- Day to day management of the New Hires team (up to 15 employees) during 2-monthstraining period- Monitoring New Hires performance and ensuring tasks are.
Dec 2014 - Dec 2016
Customer Service Executive In Back Office
- Handling customer service and escalations via chat tools and emails- Responsible for insurance claims and invoicing. Working closely with insurance provider
Apr 2014 - Nov 2014
Sales & Customer Service Executive | Online Travel Agent
- Sales & Service incoming calls handling for eBookers online travel agency- Providing first hand support to potential and existing customer via telephone (using Amadeusand Galileo system
Oct 2013 - Mar 2014
Product Designer | Category Manager - Over 9 Years Of Experience On The International Scene
Variate
Jul 2003 - Oct 2012
Team & coworkers
Colleagues at Shell
Other employees you can reach at shell.com. View company contacts for 165045 employees →
AA
Adel Alkalbi
Colleague at Shell
Al-Basra Governorate, Iraq, Iraq
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DG
Dahao Guo
Colleague at Shell
China, China
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CT
Camilla Thorhauge Pedersen
Colleague at Shell
Region Of Southern Denmark, Denmark, Denmark
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VJ
Vinod Jacob
Colleague at Shell
Eranad, Kerala, India, India
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CS
Ca Satyam Agarwal
Colleague at Shell
Kolkata, West Bengal, India, India
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PR
Pratyusha Rampalli
Colleague at Shell
Hyderabad, Telangana, India, India
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TB
Tom Baak
Colleague at Shell
London, England, United Kingdom, United Kingdom
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SP
Sabin Philip
Colleague at Shell
Netherlands, Netherlands
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PS
Pratik Sawalkar
Colleague at Shell
Pune, Maharashtra, India, India
View →
DM
Deb Mishra, Frm
Colleague at Shell
The Hague, South Holland, Netherlands, Netherlands
View →
Adel Alkalbi
Colleague at Shell
Al-Basra Governorate, Iraq, Iraq
View →
DG
Dahao Guo
Colleague at Shell
China, China
View →
CT
Camilla Thorhauge Pedersen
Colleague at Shell
Region Of Southern Denmark, Denmark, Denmark
View →
VJ
Vinod Jacob
Colleague at Shell
Eranad, Kerala, India, India
View →
CS
Ca Satyam Agarwal
Colleague at Shell
Kolkata, West Bengal, India, India
View →
PR
Pratyusha Rampalli
Colleague at Shell
Hyderabad, Telangana, India, India
View →
TB
Tom Baak
Colleague at Shell
London, England, United Kingdom, United Kingdom
View →
SP
Sabin Philip
Colleague at Shell
Netherlands, Netherlands
View →
PS
Pratik Sawalkar
Colleague at Shell
Pune, Maharashtra, India, India
View →
DM
Deb Mishra, Frm
Colleague at Shell
The Hague, South Holland, Netherlands, Netherlands
View →
1 education record
Mathieu B education
-
Choiseul - School Of Art And Design
FAQ
Frequently asked questions about Mathieu B
Quick answers generated from the profile data available on this page.
What company does Mathieu B work for?
Mathieu B works for Shell.
What is Mathieu B's role at Shell?
Mathieu B is listed as Country HR Advice and Operations Team Lead - France at Shell.
Where is Mathieu B based?
Mathieu B is based in Cracow, Małopolskie, Poland while working with Shell.
What companies has Mathieu B worked for?
Mathieu B has worked for Shell, Uber, Intelenet Global Services Private Ltd., and Variate.
Who are Mathieu B's colleagues at Shell?
Mathieu B's colleagues at Shell include Adel Alkalbi, Dahao Guo, Camilla Thorhauge Pedersen, Vinod Jacob, and Ca Satyam Agarwal.
How can I contact Mathieu B?
You can use AeroLeads to view verified contact signals for Mathieu B at Shell, including work email, phone, and LinkedIn data when available.
What schools did Mathieu B attend?
Mathieu B holds Bachelor'S Degree, Product Designing & Marketing from Choiseul - School Of Art And Design.
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