I have over 6 years of experience in training, coaching, and managing international teams across various domains, including sales, customer service (specifically in social media community management), and human resources. Throughout my career, I have successfully built high-performing teams with a strong collective mindset.My expertise lies in developing individual skills, leading teams through changes, optimizing projects, and improving processes. I have a proven track record in implementing and optimizing KPI methodologies, fostering a continuous improvement mindset, and applying Agile methodologies. As a leader, I am effective, empathetic, and inspiring, encouraging others to follow my lead.Key strengths include my excellent communication abilities, which have been particularly valuable when collaborating with teams from diverse cultural backgrounds. I am adept at recognizing the needs of my audience and adapting to different communication styles, including handling difficult conversations.My assets as a Leader:◾ efficient and effective team leader◾ ability to work virtually with a positive and supportive mindset and openness to the world and people◾ flexible in adapting to a changing environment◾ rapid knowledge and information acquisition◾ creative mind, strong organizational skills◾ multitasking, efficient task prioritization◾ strongly focused on team work and well-being◾ commercial mindsetMy assets as a Trainer & Coach:◾ experienced in building a learning and development strategy, designing roadmaps and contents and facilitating training for new joiners, experience specialists and business associates.◾ ability to understand fundamentals of the Learning Journeys/Process Area and applying creative thinking to disrupt existing models, delivering a step-change in experiences and efficiencies throughout employee learning journeys.◾ strong experience in business relationship management, influencing customer and operations teams; Empathetic, purposeful and attuned communications/marketing, with customer relationship management and networking skills, ideally throughout significant change period.◾ familiarity with process automations, continuous improvement and design thinking methods, exposure to Agile development methodologies.◾ ability to collect and analyze data to formulate conclusions and make proactive recommendations, evaluate and simplify end to end customer experiences.