Mathieu Belliveau Email & Phone Number

Remote

- Maintained knowledge of multiple products in the critical management software industry. Clients reach out for specialized configuration requests, and "white-glove" technical support assistance and training. - Worked with new clients to consult and conform our products to their needs as they learned how to administer their custom-built emergency software platform. These platforms were hosted as web apps, mobile apps, and server-client tools hosted on Windows machines.- Processed, supported, and closed clients requests in high volumes for a variety of products under various use-cases.

- Worked with existing clients to use and implement software suites managing mine operations in underground and open pit mining. Educated clients on how to best use the software product, focusing on pre-sales to ensure client growth and satisfaction.- Software troubleshooting and client education on software best practices.- Managed large projects for mining clients and implemented services for new clients. This consisted of producing reports, managing development cycles, upgrading and installing client systems, and working closely with client stakeholders to achieve client satisfaction and vision.- Developed software tutorial videos available to clients to encourage independent learning and guide improvement.- Accolades: Peer Nomination for Outstanding Achievement

Fredericton, Nb

- Worked with French clients to rapidly and efficiently resolve technical issues relating to SaaS learning products. Issues ranged from human error to full outages which required immediate and urgent resolution.- Guided the technical aspects for clients integrating between Skillsoft software and third-party software. These integration projects ranged from a simple SAML integration between our tools and an Identity Provider tool, to setting up a progress communication system between tools which support this feature.- Provided leadership and guidance to subordinate team members.- Accolades: Best New Employee of the Year 2019, Best Customer Service (French) 2020

Fredericton, Nb

Provide front-end support and consultation to clients (French & English)Organize and escalate issues requiring a higher technical understanding to better assist the clientele.

Fredericton, Nb

- Installation, maintenance, and administration of client digital systems for Dead Dino Gaming Inc.Client technology assistance and consultation- Maintain a clientele of those requiring technology consultation, from managing digital phone bills to repairing personal computers.

Fredericton, New Brunswick

- Worked with a business partner to create and establish a local video game lounge in Fredericton, NB.- Established balanced network infrastructure for 50+ ethernet-connected machines utilizing high bandwidth software (i.e., video games).- Troubleshoot potential network problems relating to video game latency and download speed, as well as potential Windows OS issues.- Digital marketing management for all social media and physical media related to the business growth.

Fredericton

Web-based front-end development.Problem solving for a distributed database with limited resources, such as internet and power connectivity.

Fredericton, New Brunswick

- Worked in C++ to implement bug fixes, as well as new features. - Educated clients on using Python to create and use plugins designed for CRUD management of bathymetric/hydrographic data.- A client using CARIS’ software was interested in using the software to convert a SONAR-generated point cloud into a 3D printable object. This project involved cleaning noise from point cloud data, normalizing the point cloud and finally using an adaptive octree to compute a vector field.

Fredericton, New Brunswick

Coordinated the transition from Windows XP to Windows 7.Troubleshot users experiencing difficulties transitioning to a new operating system.

Fredericton, New Brunswick

- Worked with Regular Expressions in Java to improve the parsing engine based on client feedback.- QA’d, tested and reviewed to ensure new code was stable.

Saint John, New Brunswick

 Designed a business catalogue for thecompany’s software. Performed QA testing on databasesoftware.