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Mathieu Bladt Email & Phone Number
Incident Manager and Technical Leader of European Investment Bank Service Desk
at
Netcompany-Intrasoft
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✓ Verified July 2026
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Profile completeness 100%
Current company
Role
Incident Manager and Technical Leader of European Investment Bank Service Desk
Location
Luxembourg
Company size
Who is Mathieu Bladt? Overview
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Quick answer
Mathieu Bladt is listed as Incident Manager and Technical Leader of European Investment Bank Service Desk at Netcompany-Intrasoft, a with 2203 employees, based in Luxembourg. AeroLeads shows a matched LinkedIn profile for Mathieu Bladt.
Mathieu Bladt previously worked as Technical Leader at Fujitsu Luxembourg and IT Service Desk Incident manager / Technical Leader at Gfi Belux. Mathieu Bladt holds Bachelor'S Degree, Electrical, Electrical Higher Technician Certificate from Technical School Louis De Cormontaigne.
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Email format at Netcompany-Intrasoft
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Netcompany-Intrasoft
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Profile bio
About Mathieu Bladt
Mathieu Bladt is a Incident Manager and Technical Leader of European Investment Bank Service Desk at Netcompany-Intrasoft. He possess expertise in microsoft office, change management, itil, microsoft windows, service client and 1 more skills.
Listed skills include Microsoft Office, Change Management, Itil, Microsoft Windows, and 2 others.
Current workplace
Mathieu Bladt's current company
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Netcompany-Intrasoft
7 roles
Mathieu Bladt work experience
A career timeline built from the work history available for this profile.
Technical Leader
Provide a Single Point of Contact (SPOC) for end users who have information system issues or who are experiencing a service outage.Depending on the degree of urgency and the level of difficulty, the Service Desk can provide an answer, give advice , solve the issue or refer the problem to the appropriate departmentResponsabilities : - Check categorization/resolution/quality of Incidents created by all technicians of Service desk- Recurrent Incidents Identification to open Problems- Identification and opening General Incident - Coordination with different IT Team regarding Problems- Test & recreation of this problem in order to find a solution or escaladate to engineering- Assignment and spread Incident and task for Service desk Technican- Initial contact with End user in conflict resolution case- Report creation on monthly statistic based on incident categorization in order to increase the quality of Service Desk- Contact with External Support for software and Hardware ( case opening )- Overflow Management- Finding solution to minimize overflow- Technical procedure creation/sharing and management- Share my Knowledge to all service desk technicians- Finding Solution to increase the quality and velocity of Service desk call and resolution- Formation of new comers- All functions descripted below for an It Service Desk technician Level 2
It Service Desk Incident Manager / Technical Leader
Gfi Belux
Provide a Single Point of Contact (SPOC) for end users who have information system issues or who are experiencing a service outage.Depending on the degree of urgency and the level of difficulty, the Service Desk can provide an answer, give advice , solve the issue or refer the problem to the appropriate departmentResponsabilities : - Check categorization/resolution/quality of Incidents created by all technicians of Service desk- Recurrent Incidents Identification to open Problems- Identification and opening General Incident - Coordination with different IT Team regarding Problems- Test & recreation of this problem in order to find a solution or escaladate to engineering- Assignment and spread Incident and task for Service desk Technican- Initial contact with End user in conflict resolution case- Report creation on monthly statistic based on incident categorization in order to increase the quality of Service Desk- Contact with External Support for software and Hardware ( case opening )- Overflow Management- Finding solution to minimize overflow- Technical procedure creation/sharing and management- Share my Knowledge to all service desk technicians- Finding Solution to increase the quality and velocity of Service desk call and resolution- Formation of new comers- All functions descripted below for an It Service Desk technician Level 2
May 2015 - Dec 2018
It Service Desk Consulant Second Line
Gfi Belux
Provide a Single Point of Contact (SPOC) for end users who have information system issues or who are experiencing a service outage.Depending on the degree of urgency and the level of difficulty, the Service Desk can provide an answer, give advice , solve the issue or refer the problem to the appropriate departmentResponsabilities : - Telephone reception and handling of incidents or user requests- Record and track user requests via a ticketing tool- Establish a first diagnosis of malfunctions.- Resolution of simple and recurring incidents in accordance with the procedures defined in the SLA.- Software and hardware installation after management validation.- Diagnose and ensure problem escalation of unsolvable issue by the service desk to the appropriate teams- Follow up the incidents until they are closed according to the terms of the SLA.- Provide feedback to users (progress, status ...)- Update incident information (tracking, status, closure)- Look for solutions to ensure minimal service interruption to the user - Identify and inform as soon as possible the hierarchy of major problems that may arise.- Keep abreast of technological innovations.- Management of the Service Desk mailbox.- Updating database equipment - Updating and feeding the knowledge base.- Smartphone settings- Second Level Support- Analysing and testing Second level issues
Feb 2011 - May 2015
It Service Desk Consultant First Line
Provide a Single Point of Contact (SPOC) for end users who have information system issues or who are experiencing a service outage.Depending on the degree of urgency and the level of difficulty, the Service Desk can provide an answer, give advice , solve the issue or refer the problem to the appropriate departmentResponsabilities : - Telephone reception and handling of incidents or user requests- Record and track user requests via a ticketing tool- Establish a first diagnosis of malfunctions.- Resolution of simple and recurring incidents in accordance with the procedures defined in the SLA.- Software and hardware installation after management validation.- Diagnose and ensure problem escalation of unsolvable issue by the service desk to the appropriate teams- Follow up the incidents until they are closed according to the terms of the SLA.- Provide feedback to users (progress, status ...)- Update incident information (tracking, status, closure)- Look for solutions to ensure minimal service interruption to the user - Identify and inform as soon as possible the hierarchy of major problems that may arise.- Keep abreast of technological innovations.- Management of the Service Desk mailbox.- Updating database equipment - Updating and feeding the knowledge base.- Smartphone settings
Jan 2007 - Feb 2011
Educator Assistant
Technical School “Louis De Cormontaigne”
Within a school , the Educator Assistant assisted the IT teachers who were the Network administrators of computer park. Implementation of new technologies and software to develop students and teachers skills.Formation and assistance on website creation and Internet navigation.Up to date of operating system and software. Responsabilities : - Support for End users.- Support and troubleshooting equipment.- Support software on standard office tools.- Support first level of management software packages.- Administration / server maintenance in collaboration with Network Administrator- Configuration and renewal of Windows workstations. ( image)- Installation of software and Hardware.- User profile management.- Deployment of new environments.- Council to users.- Server administration and Activ Directory management with assistance
Feb 2002 - Jan 2007
Electrician
Forclum / Estelec With Interim
Electrician in Construction Industry
Jul 2001 - Feb 2002
2 education records
Mathieu Bladt education
Bachelor'S Degree, Electrical, Electrical Higher Technician Certificate
Technical School Louis De Cormontaigne
Baccalauréat, Electrical And Electronics Engineering, Bachelor Of Technology Electrical Engineering
Technical School Louis De Cormontaigne
FAQ
Frequently asked questions about Mathieu Bladt
Quick answers generated from the profile data available on this page.
What company does Mathieu Bladt work for?
Mathieu Bladt works for Netcompany-Intrasoft.
What is Mathieu Bladt's role at Netcompany-Intrasoft?
Mathieu Bladt is listed as Incident Manager and Technical Leader of European Investment Bank Service Desk at Netcompany-Intrasoft.
Where is Mathieu Bladt based?
Mathieu Bladt is based in Luxembourg while working with Netcompany-Intrasoft.
What companies has Mathieu Bladt worked for?
Mathieu Bladt has worked for Netcompany-Intrasoft, Fujitsu Luxembourg, Gfi Belux, Ares, and Technical School “Louis De Cormontaigne”.
How can I contact Mathieu Bladt?
You can use AeroLeads to view verified contact signals for Mathieu Bladt at Netcompany-Intrasoft, including work email, phone, and LinkedIn data when available.
What schools did Mathieu Bladt attend?
Mathieu Bladt holds Bachelor'S Degree, Electrical, Electrical Higher Technician Certificate from Technical School Louis De Cormontaigne.
What skills is Mathieu Bladt known for?
Mathieu Bladt is listed with skills including Microsoft Office, Change Management, Itil, Microsoft Windows, Service Client, and Windows.
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