Mathieu Bonnin Email & Phone Number

Barberà Del Vallès, Ct, Es

Barberà Del Vallès, Ct, Es

Barcelona, Catalonia, Spain

Weybridge

• Developed knowledge of Service operations working with Returns, Spare parts, Technical Support and Contact Centre teams.• Becoming a go to person in creating and providing reports in SAP Business Objects.• Monitor and analyse KPI trends, investigating the reasons behind irregular patterns.• Gather insight into customer feedback in order to solve customer pain points.• Coordinate process implementations through effective communication with different departments, making sure all… Show more • Developed knowledge of Service operations working with Returns, Spare parts, Technical Support and Contact Centre teams.• Becoming a go to person in creating and providing reports in SAP Business Objects.• Monitor and analyse KPI trends, investigating the reasons behind irregular patterns.• Gather insight into customer feedback in order to solve customer pain points.• Coordinate process implementations through effective communication with different departments, making sure all teams are aligned.• Audit service centers warranty claims and pinpoint any anomalies that require reviewing in order to ensure the service centers follow the correct procedures.• Liaise with HQ IT team on IT projects to improve operation efficiency.• Report to senior management the department strategy and weekly updates. Show less

London, United Kingdom

• Successfully building and maintaining excellent relationships with branch managers across EMEA by understanding their needs and requirements• Pro actively ensuring data integrity for assigned territory• Analysing and measuring productivity levels of staff in assigned territory• Achieving to mediate internal disputes arising from distribution of revenue• Developed my commercial acumen by conducting account reviews with sales in order to have effective account qualification and… Show more • Successfully building and maintaining excellent relationships with branch managers across EMEA by understanding their needs and requirements• Pro actively ensuring data integrity for assigned territory• Analysing and measuring productivity levels of staff in assigned territory• Achieving to mediate internal disputes arising from distribution of revenue• Developed my commercial acumen by conducting account reviews with sales in order to have effective account qualification and assignments.• Becoming the go to person for the transfer business process and providing guidance to sales on use of CRM to ensure that the process is followed correctly.• Presenting information in a clear and concise manner to senior management Show less

Frimley

• Executing Order Management tasks in SAP to provide customer satisfaction.• Developing an understanding of end to end Supply Chain• Developing organisational skills from supporting sales campaigns• Coordinating the process of Data Synchronization for European customers and ensuring its success.• Won an award for my involvement in implementing the new data synchronization system. Providing guidance on data requirements for EMEA.• Effectively assisting sales/marketing… Show more • Executing Order Management tasks in SAP to provide customer satisfaction.• Developing an understanding of end to end Supply Chain• Developing organisational skills from supporting sales campaigns• Coordinating the process of Data Synchronization for European customers and ensuring its success.• Won an award for my involvement in implementing the new data synchronization system. Providing guidance on data requirements for EMEA.• Effectively assisting sales/marketing team by liaising with the logistics service providers to have orders delivered on time. Show less

Farnborough

• Investigating orders by checking payments, customers entitlement and contracts before issuing license keys for different products• Educating regional offices on entering and processing orders correctly• Assisting sales and consultants• Liaising between customers and third party product suppliers• Successfully communicating to different levels within the company• Working to deadlines • Working effectively with colleagues in order to provide an effective service while… Show more • Investigating orders by checking payments, customers entitlement and contracts before issuing license keys for different products• Educating regional offices on entering and processing orders correctly• Assisting sales and consultants• Liaising between customers and third party product suppliers• Successfully communicating to different levels within the company• Working to deadlines • Working effectively with colleagues in order to provide an effective service while being under pressure Show less

International Relations With Spanish, Politics And Languages, 2:1

Activities and Societies: Football Modules studied included: International Organizations, Research Methods, International Relations.

Erasmus Year, International Relations And Interpretation And Translation

Activities and Societies: Football Modules studied included Economics, Media and International Relations, Translation from English.

European Baccalaureate

Activities and Societies: Football, drawing Studied Advanced History, Maths, English, French, Spanish, and Geography.