Mathieu Boudreau Email and Phone Number

Customer Support at Cascade's Help Desk.--Level I & II & III --Troubleshoot, diagnose, fix and dispatch technical support requests from clients as well as from colleagues.

Customer Support at Cascade's Help Desk.--Level I & II Technical Support--Troubleshoot, diagnose, fix and dispatch technical support requests from clients as well as from colleagues.

-- Consolidate, document virtualize and secure servers and services. -- Ensure the availability of existing services such as Apache, Jabber, MySQL, IIS 7.0, MS-SQL Express, SVN, VoIP PBX, mail server, EXIM. -- Implementation of an intrusion detection system. Detection and blocking of "bruteforce" attacks. -- Provide training and support to administration users in the office and to the production team members located around the world. -- Managing Backups "on site" and "off-site".

-- Migrate of the network from a 40 PC and 4 servers workgroup to a XP/2003 Active Directory domain. -- Secure network and services through the use of Linux. -- Ensure the availability of existing services such as DHCP, DNS, Adobe Version Cue, FTP, Active Directory, Toonboom. -- Protect the enterprise network by using a back-to-back firewall configuration. -- Implemented a intrusion detection system.-- Migrate the website from Flash AS2 to AS3. Update and redesign the site… Show more -- Migrate of the network from a 40 PC and 4 servers workgroup to a XP/2003 Active Directory domain. -- Secure network and services through the use of Linux. -- Ensure the availability of existing services such as DHCP, DNS, Adobe Version Cue, FTP, Active Directory, Toonboom. -- Protect the enterprise network by using a back-to-back firewall configuration. -- Implemented a intrusion detection system.-- Migrate the website from Flash AS2 to AS3. Update and redesign the site. -- Test and implementat services that improve productivity no cost attached, such as: OpenFire, eyeOS, WordPress (Intranet). -- Provide training and support to administration users and to the production team members in the office.-- Manage Backups "on site" and "off-site". Show less

Diagnose and resolve workstations and servers problems on the phone, in store or on road.Assembling new workstations and servers.Offer phone and in store support to customers.Cabling and administration of customers networks.