Transform sales processes through streamlining, automating, and unifying them within and around CRM systems to optimize acquisition, retention, and growth. Foster close collaboration with end-users, business stakeholders, architects, datalake experts, product teams, and build teams across CRM (Marketing Automation, Customer Care) and webshop units. Our primary focus is on delivering an unparalleled omnichannel experience that sets the standard in the industry.

Simplification, new strategic feature development and reliability improvement-> Conception, dev supervision and deployment of customer online onboarding through CRM, resulting in a 10x faster solution than the legacy process-> Integration of new strategic and actionable Sales KPIs, improving CRM internal perception-> NPS integration triggering automated Sales activities, maximizing customer satisfaction

Supplier Portal: Conception, dev. supervision & promotion-> Subscribtion sold to our top +50 suppliers-> Paved the way for Gobal Supplier Portal project-> Ahead of competitors, providing a strategic advantage to the companyPunch-Out: Conception, dev. supervision & promotion-> Closure of legacy solution-> Significant growth in customer acquisition resulting in e-procurement sales acceleration

Soundm8 was conceived as a dating application centered around musical preferences. Users could integrate their music streaming platforms such as Spotify, Deezer, or Apple Music to receive matches based on their music libraries. In a departure from conventional methods of expressing interest through "likes," Soundm8 allowed users to share musical snippets to capture the attention of their potential romantic interest.Regrettably, Soundm8 stands as an entrepreneurial venture that did not achieve the desired success. I entered the realm with a blend of optimism and determination, striving to propel it towards success. Along the journey, I undertook a substantial portion of the responsibilities myself, inadvertently encountering numerous challenges. Reflecting on these challenges, I recognize that they were instrumental in shaping my entrepreneurial resilience. Each mistake served as a valuable lesson, contributing significantly to my personal and professional growth.

• Strategic digital consulting for the Digital Business Unit and BMS brands• Management of the integrated digital agency: overseeing a team of 6 professionals• Client relationship management and supervision of production (budgets ranging from 10 to 200K€)=> Multiple websites (internal and external) / Sales support apps / Events / Videos / Touchscreens=> Implementation of the SDL Tridion CMS=> Time and cost savings achieved through Master websites (harmonization of brand sites at the European level).

• Client relationship management and production supervision (20 to 500K€)=> Website production (FDJ - CA) / 2D-3D videos (FNAC) / Film shoots=> Digital strategy (Cacharel): Website, Influencer, YouTube

• Quality control of content and commercial animation for P&V Group websites• Contribution to the design of the new web product sheet• Writing optimized texts for natural referencing

• Management of disputes between users and account restrictions• Customer orientation and advice• Coaching new advisors

• Lead and manage a team of 20 employees• Recruitment and staff training• Merchandising and inventory management