Director of an agency specialized in the BtoC sales and delivery of commodity goods.Objectives and main results of the agency:- Stabilisation of the customers number : best growth of the last 5 years (+5%)- Improvement of the purchasing ratio : best increase of the purchasing frequency of the country in 2019 (+5%)- Sales revenue: best increase over the past year over the last 10 years (+3%)- Employee retention : decrease of the turnover rate and better involvement of the employees.

UTC's internal audit teams conduct risk-based audits and recommend strategic/operational solutions to the UTC business units. Working closely with business unit management, the Internal Audit group utilizes the latest audit techniques and technologies to ensure that they are conducting value-added audits and:- Assess risk of key business processes resulting in the preparation of audit plans and specific audit programs. Identify internal control weaknesses and opportunities for improvement.- Participate in Sarbanes-Oxley review;- Create process maps of significant financial, business and operational processes in order to recommend opportunities for improvement for/with the local leadership- Present audit issues and risk rating to the regional and world head quarters management- Contribute to quality project of UTC (ACE - Achieving Competitiveness by Excellence).

- Management of an 8-month internal Project: definition and implementation of new ERP profiles for more than 600 users. Drafting of the planning, follow-up of the progress, organisation of users testing phases, coordination of 4 IT developers and the final users and communication to upper management and stakeholders. The project successfully resulted in the creation of new profiles in compliance with Segregation of Duties requirements and the users' needs of the company.- Performed controls activities: Sarbanes-Oxley management issues, testing, Audit preparation, implementation of documented processes - Monthly closings support: accounting checks and variation controls, in charge of the loading process of the actuals and responsible for entities loading promotion

- Follow-up of the activity and KPIs analysis, preparation of the month-end closings, coordination of the branches reporting, reporting, forecast review preparation - Strongly involved in the development of internal processes: discretionary expenses, portfolio transfer, expenses transfer, CAPEX, Major Bids