Mathieu Connor Email & Phone Number

Dartmouth, Ns, Ca

Halifax, Nova Scotia, Canada

After the successful launch of a new product, I was asked to take on a Business Manager position with commercial oversight of this product. I am still responsible for project management, but I now have the additional responsbilities of leading a talented, cross functional team of Product Managers, Web Developers, QA Specialists, Content Writers, and Marketing Specialists to deliver on a lengthy product roadmap.

Halifax, Nova Scotia, Canada

Reporting to the Head of Delivery, my mandate was to be a strategic problem solver who is comfortable operating in fast-paced environments with the ability to lead the successful implementation of large complex digital projects to enable company growth and efficiency.My responsibilities included working with the Head of Delivery on process improvements, acting as an escalation point, mentoring other project managers, and reporting weekly on project progress to our Executive Leadership… Show more Reporting to the Head of Delivery, my mandate was to be a strategic problem solver who is comfortable operating in fast-paced environments with the ability to lead the successful implementation of large complex digital projects to enable company growth and efficiency.My responsibilities included working with the Head of Delivery on process improvements, acting as an escalation point, mentoring other project managers, and reporting weekly on project progress to our Executive Leadership Team.Proudest Accomplishments:• Project Manager for the conception, development, and launch of a new type of web site product for resulta. During the course of the project, I took on more Product Management responsibilities.• Assigned to work with Business Intelligence team on several initiatives, including establishing a new ticketing system that automates Jira ticket creation, automated Tableau reporting, and a project to automate reporting from affiliate partners.• Sit on resulta’s Corporate Social Responsibility Committee. Our committee receives a generous budget and focuses on donations to local NS charities. Show less

Working within an agile environment, I was tasked with taking a wholistic approach to projects, involved from inception through implementation, and post-implementation. I was responsible for helping to design and deliver innovative solutions and act as a liaison between the business stakeholders and technical teams.Proudest Accomplishments:• Managed the final months of a large-scale site rebuild and upgrade from Drupal 7 to Drupal 8 for one of resulta’s Tier 1 sports… Show more Working within an agile environment, I was tasked with taking a wholistic approach to projects, involved from inception through implementation, and post-implementation. I was responsible for helping to design and deliver innovative solutions and act as a liaison between the business stakeholders and technical teams.Proudest Accomplishments:• Managed the final months of a large-scale site rebuild and upgrade from Drupal 7 to Drupal 8 for one of resulta’s Tier 1 sports sites.• Project Manager for a global project to automate CTA table updates across all sites in our portfolio. This complex project included building an API, a WordPress plugin, and a front-end Drupal hub for users to manage CTA changes. Show less

As Program Manager, I managed programs and projects for several clients in financial services, emergency roadside assistance, VOIP technology, membership support, and travel. Past clients included a Nova Scotian crown corporation, ferry service, tech startups, loyalty programs for two of the Big 5 Canadian banks, and the National governing body of Tennis in the United States.For the first time in my career, I was responsible for achieving revenue targets and maintaining healthy profit… Show more As Program Manager, I managed programs and projects for several clients in financial services, emergency roadside assistance, VOIP technology, membership support, and travel. Past clients included a Nova Scotian crown corporation, ferry service, tech startups, loyalty programs for two of the Big 5 Canadian banks, and the National governing body of Tennis in the United States.For the first time in my career, I was responsible for achieving revenue targets and maintaining healthy profit margins. I was responsible for drafting financial year budgets for all programs in my portfolio and with achieving the KPIs agreed upon with our clients.I always managed multiple programs and learned how to properly delegate to a team of project coordinators, training specialists, data viz specialists, and supervisors. With multiple clients, I participated in 30+ quarterly business reviews, in addition to internal bi-yearly account plans. I am comfortable with and enjoy public speaking. I developed an interest in data visualization that has served me well when presenting to senior stakeholders.Another key skill learned in this position was working with new and existing clients on contract wording, KPI definition, and renewal discusions.Proudest Accomplishments:• Launching two new programs in the same month in Spring 2020.• Worked with the United States Tennis Association on a project to provide temporary customer support during the 2021 US Open for their ticket office.• Served on the USTA’s project team for the launch of their new tournament application. My responsibilities included launching a specialized team to support tournament directors with tech support, creating tags and dashboards for reporting, and tracking bugs and UX trends.• Launched Nova Scotia Liquor Corporation’s Online Cannabis support team in October 2018.• Appointed Project Manager for the org's first AI chat bot.• My teams were consistently amongst the highest in employee satisfaction surveys. Show less

Halifax, Nova Scotia, Canada

In this position I managed day-to-day operations for clients in financial services, product/tech support, warranty support, and customer loyalty.

Halifax, Nova Scotia