Mathieu Dalrymple Email & Phone Number

Infrastructure improvements with proper change controls, increasing uptime ,reliability •Simultaneously reported to three separate organization heads •Handled all planning, design and deployment of all IT/Telecom resources for multiple LANs Physical to Virtual migration Hyper-V/ESXi •Maintained and developed firewall rules exceptions lists, verifying requirement prior to implementation •Directly managed one full-time IT analyst •Consistently delivered significant… Show more Infrastructure improvements with proper change controls, increasing uptime ,reliability •Simultaneously reported to three separate organization heads •Handled all planning, design and deployment of all IT/Telecom resources for multiple LANs Physical to Virtual migration Hyper-V/ESXi •Maintained and developed firewall rules exceptions lists, verifying requirement prior to implementation •Directly managed one full-time IT analyst •Consistently delivered significant operational cost savings, while enhancing efficiency, reliability and functionality •Successfully achieved PCI-DSS Level D Tenable Nessus,PGP Universal Server, Microsoft Baseline Security AnalyzerDeploying/troubleshooting software with Group Policy•Designed, implemented, maintained a highly strict IT security policy•Handle annual budget allocation and planning in coordination with our finance and executive team•Recommended many IT strategies, policies, and procedures by evaluating organization ,identifying problems; evaluating trends; anticipating requirements.•Responsible for managing all aspects of IT/telecom •Design of secure LAN room s•Implement Zendesk•Authored numerous business cases that required Board approval •Managed all contract negotiations for IT and Telecom services consistently resulting in significant operational savings •Developed and maintained an internal backup strategy/disaster recovery plan •Managed project deliverable for various projects•Managed the migration from on-site Exchange to Office 365 •Implemented custom managed UNIX firewall to overcome the flagged vulnerabilities•IT Risk Assessment Audits •Implemented high redundancy wherever possible RAID 6, DHCP Failover, NIC Teaming, DFS, Hyper-V hosts for Live Migration Support•Managed Apple IPads in an educational/enterprise configured with MDM •Administered *NIX router/firewall disto Linux IPTABLES,1:1 NAT •Oversaw print audit obtaining a 30% operational cost reduction 60% reduction in capital expenses Show less

Ottawa, Canada Area

• Worked with the owner of the company for a wide range of business clients across Ottawa to provide IT services as requested by our clients• Setup new offices before the client moves in (this involved physically installing all new PC’s, Servers, UPS systems and Switches)• Assisted in the imaging and building of all systems prior to them being set up on site this would involve, building, imaging, installing and windows updates and patches, installing AV software along with any other… Show more • Worked with the owner of the company for a wide range of business clients across Ottawa to provide IT services as requested by our clients• Setup new offices before the client moves in (this involved physically installing all new PC’s, Servers, UPS systems and Switches)• Assisted in the imaging and building of all systems prior to them being set up on site this would involve, building, imaging, installing and windows updates and patches, installing AV software along with any other software requested by the customer )• Preformed an upgrade of an entire Ottawa law firms IT systems which included several new PCs, new Dell Poweredge server with built in tape back up system• Was responsible for ensuring that no client data was lost during the upgrades of any systems (Used ghost to create and verify complete backup images of the systems before installing and formatting new HDD)• Supported a wide range of software specific to legal clients such as PC LAW, DivorceMate along with Terraview• Commonly and successfully preformed updates and new installs of highly specialized medical software (primarily dentistry) without any prior experience with the software• Often worked in professional offices such as law offices, doctors and dentists during regular business hours which required that my work on site always be kept extremely organized and tidy so as not to disturb the flow of regular business Show less

Ottawa

BA International •Worked as a network administrator the high security banknote printing division of BA International •Required criminal background check as well as a Secret Clearance•Responsible for day to day support of over 100 employees in the company of which 70% were located in a high security production facility•Daily monitoring of all servers which involved examining the logs for and awaiting approval from change management•Standard operating procedure dictated… Show more BA International •Worked as a network administrator the high security banknote printing division of BA International •Required criminal background check as well as a Secret Clearance•Responsible for day to day support of over 100 employees in the company of which 70% were located in a high security production facility•Daily monitoring of all servers which involved examining the logs for and awaiting approval from change management•Standard operating procedure dictated, absolutely no changes to the configuration of network servers without prior authorization of the ITSM•Daily monitoring of the backup s/w which consisted of an CA ARCServe Server that would write the encrypted backup to a Tape Backup system•Ensuring backup of the previous day were successfully completed and if unsuccessful documenting the date and time of failure and an explanation•Re-Scheduling any failed backups that may have occurred and closely monitoring their operation•Changes backup tapes on a pre-defined schedule and every week and removing the week-end back tape, log in a tracking system the tape #, ID #, session # and date of creation then seal in a safe and prepare it for off-site storage•Took part in many IT projects such as: upgrading our DC from WIN2003 to WIN2008Setting up internet monitoring on our proxy servers (ISA 2004 and FTMG 2010)Update all clients systems Lotus Notes client to v8.5Use Group Policy to implement a standard security policy.•Assisted in an inventory of ALL IT assets both hardware and s/w•Tracked all Inventory information in a variety of Excel sheets •Used Colombus inventory s/w to perform network based inventory from AD•Used Spider License s/w to track and control all of our IT assets•Used WebSpy reporting s/w to generate reports Proxy server logs •Assisted in re-organizing and re-wiring of LAN room•Provided support in AD of user creation, password resets, suspension of accounts•Used device control s/w to comply with strict security standards Show less

Ottawa, Canada Area

Adobe Systems Canada (User Account Specialist)May 3rd 2010-Nov 3 2010Day to Day Responsibilities :• Perform the creation, modification, and termination of user accounts and business application accounts across the enterprise • Creation of user accounts in an LDAP and Windows Server 2000/2003 Active Directory mixed environment network • Was responsible for employee exiting which involved suspending all users’ network resource accounts when they were terminated or resigned… Show more Adobe Systems Canada (User Account Specialist)May 3rd 2010-Nov 3 2010Day to Day Responsibilities :• Perform the creation, modification, and termination of user accounts and business application accounts across the enterprise • Creation of user accounts in an LDAP and Windows Server 2000/2003 Active Directory mixed environment network • Was responsible for employee exiting which involved suspending all users’ network resource accounts when they were terminated or resigned. • Responsible for the suspension of accounts on over 25 different servers within 3 separate domains• Creation of generic accounts used for shared mailboxes/calendar, running services as well as for development testing on Sun LDAP Identity Manager • Working from a queue of customer submitted requests to resolve their issues within service level agreements.• Supporting the User Account Services’ overall framework for account provisioning in compliance with Sarbanes-Oxley (SOX)• Maintenance of User Account Services documentation and posting to the UAS web page and various databases.• Fulfillment of Service Requests submitted through the IT Service Desk.• Support or coordination of other departmental objectives and projects as necessary.• Support of Cisco CCM (Cisco Unified Call Manager) for VOIP phones and IP Communicators (soft phone)• Support of Cisco Unity for VOIP voicemail• Managing VPN access groups and IP access control lists for respective groups through the use of Cisco ACS server• Setup of e-mail aliases both internal (UNIX alias file) and externally through Postini• Extensive day to day use of various SAP systems generally in the form of account management Show less

Ottawa, Canada Area

• Answering inbound support calls for Dell on Call customers• Troubleshooting a variety of software issues for 2000,XP,VISTA both over the phone and remotely• Logging all call details regarding the client's issue and resolution • Handling complaints and escalations• Performing Outbound calls to follow up• Supported networking and Internet connectivity issues,• E-mail issues (primarily Outlook 2003/2007• Advanced Virus and Spyware removal along with installation and… Show more • Answering inbound support calls for Dell on Call customers• Troubleshooting a variety of software issues for 2000,XP,VISTA both over the phone and remotely• Logging all call details regarding the client's issue and resolution • Handling complaints and escalations• Performing Outbound calls to follow up• Supported networking and Internet connectivity issues,• E-mail issues (primarily Outlook 2003/2007• Advanced Virus and Spyware removal along with installation and configuration of security s/w• Expert with Hijackthis, GMER, Process Explorer, Autoruns along with most vendor supplied Anti Virus solutions•Resolved a variety of Windows system errors (BSOD, no boot, black screen, missing NTLDR,HAL etc.)• PC tune-ups (slow OS and application performance)• Also supported the re-imaging and re-installation of XP and VISTA OS (with customer and manager approval)• Supported MS Office (XP,2000,2003,2007) suite applications • Winner of Team of the quarter award Q1 2007• Winner of Team of the quarter award Q2 2007• Recipient of 10+ customer kudos letters (positive feedback)• Held 80+% resolution rate for majority of my tenure• Trained new hires as well as veterans on the common issues of phone based customer support• Trained my support team on the process of manual malware removal• Coaching Presentation was geared towards using MS/Sysinternals software process explorer and Autoruns• Included live demo with infected system which was cleaned and secured for the audience• Coached my team on a new security application GMER• Presentation included power-point presentation along with live demo, screen shots and question period• Often times stayed past the end of my shift in order to assist co-workers on • difficult unresolved issues• Manual virus removal material was adapted by the company and became a part of our internal solutions database• Sysinternals/manual virus removal material was eventually included in a department wide security training course Show less

Bachelor'S Degree, Computer Systems Networking And Telecommunications

Bachelor’S Degree, Computer Systems Technician, 3.6 Gpa