Mathieu Dalrymple Email & Phone Number

• Infrastructure improvements with proper change controls, increasing uptime,reliability
• Simultaneously reported to three separate organization heads
• Handled all planning, design and deployment of all IT/Telecom resources for multiple LANs Physical to Virtual migration Hyper-V/ESXi
• Maintained and developed firewall rules exceptions lists, verifying requirement prior to implementation
• Directly managed one full-time IT analyst
• Consistently delivered significant… Show more Infrastructure improvements with proper change controls, increasing uptime,reliability

Ottawa, Canada Area

• Worked with the owner of the company for a wide range of business clients across Ottawa to provide IT services as requested by our clients
• Setup new offices before the client moves in (this involved physically installing all new PC’s, Servers, UPS systems and Switches)
• Assisted in the imaging and building of all systems prior to them being set up on site this would involve, building, imaging, installing and windows updates and patches, installing AV software along with any other….
• Assisted in the imaging and building of all systems prior to them being set up on site this would involve, building, imaging, installing and windows updates and patches, installing AV software along with any other.
• Preformed an upgrade of an entire Ottawa law firms IT systems which included several new PCs, new Dell Poweredge server with built in tape back up system
• Was responsible for ensuring that no client data was lost during the upgrades of any systems (Used ghost to create and verify complete backup images of the systems before installing and formatting new HDD)

Ottawa

• BA International
• Worked as a network administrator the high security banknote printing division of BA International
• Required criminal background check as well as a Secret Clearance
• Responsible for day to day support of over 100 employees in the company of which 70% were located in a high security production facility
• Daily monitoring of all servers which involved examining the logs for and awaiting approval from change management
• Standard operating procedure dictated… Show more BA International

Ottawa, Canada Area

• Adobe Systems Canada (User Account Specialist)May 3rd 2010-Nov 3 2010Day to Day Responsibilities:
• Perform the creation, modification, and termination of user accounts and business application accounts across the enterprise
• Creation of user accounts in an LDAP and Windows Server 2000/2003 Active Directory mixed environment network
• Was responsible for employee exiting which involved suspending all users’ network resource accounts when they were terminated or resigned… Show more Adobe Systems Canada (User Account Specialist)May 3rd 2010-Nov 3.
• Was responsible for employee exiting which involved suspending all users’ network resource accounts when they were terminated or resigned.
• Responsible for the suspension of accounts on over 25 different servers within 3 separate domains

Ottawa, Canada Area

• Answering inbound support calls for Dell on Call customers
• Troubleshooting a variety of software issues for 2000,XP,VISTA both over the phone and remotely
• Logging all call details regarding the client's issue and resolution
• Handling complaints and escalations
• Performing Outbound calls to follow up
• Supported networking and Internet connectivity issues,

Bachelor'S Degree, Computer Systems Networking And Telecommunications

Bachelor’S Degree, Computer Systems Technician, 3.6 Gpa