Mathieu Drolet

Mathieu Drolet Email and Phone Number

Technical lead, Employee systems @ Coveo
Mathieu Drolet's Location
Capitale-Nationale, Quebec, Canada, Canada
Mathieu Drolet's Contact Details

Mathieu Drolet work email

Mathieu Drolet personal email

n/a

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About Mathieu Drolet

Mathieu Drolet is a Technical lead, Employee systems at Coveo. He possess expertise in technical support, enterprise search, cloud computing, software development, agile methodologies and 6 more skills.

Mathieu Drolet's Current Company Details
Coveo

Coveo

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Technical lead, Employee systems
Mathieu Drolet Work Experience Details
  • Coveo
    Technical Lead, Employee Systems
    Coveo Jan 2023 - Present
    Quebec City, Quebec, Ca
    - Employee systems Product Owner & Solution Architect - Coveo (search and recommendations) - AWS - Slack integrations / bots- Information architecture / content strategy- User experience- Aid in the hiring and training of technical personnel- Delegate work and assignments to team members- Collaborate with the team to identify and fix technical problems- Analyze users' needs and then find applications to serve them- Create end goals for the team- Monitor software and applications to ensure they are up to date- Supervise system modifications- Conduct security audits to identify areas of improvement- Guide the team through technical issues and challenges- Coach team members and contribute to their learning and development
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  • Coveo
    Team Lead / Program Architect, Enterprise Systems
    Coveo Sep 2019 - Jan 2023
    Quebec City, Quebec, Ca
    - Coveo@Coveo Program Architect: - Enterprise search SME - AI / Machine learning recommendations SME - Governance - Center of excellence - Cross-functional collaboration & alignment - Information architecture / content strategy - User experienceEmployee systems Product Owner & Solution Architect: - Coveo (search and recommendations) - AWS - Slack integrations / bots
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  • Coveo
    Information Systems Business Partner
    Coveo Sep 2019 - Jul 2021
    Quebec City, Quebec, Ca
    - Technical bridge between procurement and business (R&D) requirements- Manage business tech portfolios- Coordinate cross-functional implementation of new solutions & processes- Reduce barriers and friction between IT teams & business teams- Support growth & operational change across the company in Salesforce, Workday, ServiceNow, Coveo and various other enterprise systems.
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  • Coveo
    Director, Digital Experience
    Coveo Oct 2018 - Sep 2019
    Quebec City, Quebec, Ca
    Strategy and delivery: - Designing, developing and operating customer and partner experiences - Building and launching new digital platforms to our customers and partners - Collaborate on wider enterprise-grade analytics capabilities, for marketing measurements and personalization purposesCoveo Program and Solution Architect: - Governance - Center of excellence - Enterprise search SME - AI / Machine learning recommendations SME - Cross-functional collaboration & alignment - Information architecture / content strategy - User experience
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  • Coveo
    Director, Technical Support
    Coveo Sep 2011 - Oct 2018
    Quebec City, Quebec, Ca
    - Executive business relationships- Technical support department strategy & operations- Team building, coaching, mentoring- Technical problem solving & customer service- 24/7 on call support- Collaboration with Product and R&D teams
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  • Coveo
    Team Leader, Technical Support
    Coveo Jan 2007 - Sep 2011
    Quebec City, Quebec, Ca
    - Technical support department strategy & operations- Technical problem solving & customer service
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  • Coveo
    Technical Support Agent
    Coveo Sep 2004 - Jan 2007
    Quebec City, Quebec, Ca
    - Technical problem solving & customer service- B2B technical support for Coveo Enterprise Search
    View
  • Copernic
    Technical Support Agent
    Copernic Sep 2003 - Sep 2004
    Technical problem solving & customer service - B2B technical support for Copernic Enterprise Search - B2C service for Copernic Agent - B2C service for Copernic Desktop Search - B2C service for Copernic Server Search

Mathieu Drolet Skills

Technical Support Enterprise Search Cloud Computing Software Development Agile Methodologies Enterprise Software Integration Sharepoint Crm Management Customer Relationship Management

Frequently Asked Questions about Mathieu Drolet

What company does Mathieu Drolet work for?

Mathieu Drolet works for Coveo

What is Mathieu Drolet's role at the current company?

Mathieu Drolet's current role is Technical lead, Employee systems.

What is Mathieu Drolet's email address?

Mathieu Drolet's email address is md****@****veo.com

What is Mathieu Drolet's direct phone number?

Mathieu Drolet's direct phone number is +141826*****

What skills is Mathieu Drolet known for?

Mathieu Drolet has skills like Technical Support, Enterprise Search, Cloud Computing, Software Development, Agile Methodologies, Enterprise Software, Integration, Sharepoint, Crm, Management, Customer Relationship Management.

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