Mathieu Fraser-Guillemette Email & Phone Number

Quebec City, Qc, Ca

Québec, Canada

• Analyzed sales and revenue data to identify trends, patterns and areas for improvement.• Successfully managed the launch of the CRM (Salesforce) for the sales team, achieving a 100% participation rate and improving sales process efficiency.• Administered, configured, deployed, and optimized the use of the new CRM (Salesforce).• Provided comprehensive training and ongoing support to the sales team, fully enhancing CRM utilization.• Conducted regular sales data audits, ensuring 98% accuracy, which improved the reliability of sales reports and enhanced strategic decision-making.• Identified and implemented new technologies, including LinkedIn Sales Navigator with the CRM (Salesforce).

• Responsible for a team of 9 individuals, managing scheduling, task distribution, and setting work objectives.• Monitoring team production, ensuring adherence to procedures, leading work meetings, and conducting quarterly performance reviews.• Providing training to employees to enhance their skills and autonomy in their roles.• Fostering a positive work environment, maintaining team cohesion and motivation with a high level of satisfaction.• Evaluating performance, identifying and implementing continuous improvement initiatives.• Conducting interviews and hiring new team members.• Managing resources (staff, budgets, and equipments) to optimize operations and meet established goals.• Cultivating lasting business relationships with clients and participating in various work meetings.

• Ensure that all company projects adhere to project office standards by applying appropriate compliance measures throughout their overall lifecycle.• Collaborate with project managers on project planning.• Support project data quality using internal management tools.• Promote the adoption of project management tools within business units.• Facilitate the implementation of a standard project management methodology.• Monitor project performance indicators (timelines, costs, quality) and report issues, variances, and risks throughout the project.• Ensure concrete actions are taken to address variances and mitigate risks associated with company projects.• Contribute to project office initiatives related to strategy implementation and continuous improvement.

Québec, Canada

• Team Maintenance Management.• Analyzing, recommending, and simplifying maintenance team statistics.• Customer support and training.• Participating in customer experience improvement projects.

Québec, Canada

• Compile, analyze, and write reports presenting analysis results and recommended solutions using language tailored to the target audience.• Design dashboards to enable rigorous tracking of activities and aid in decision-making.• Analyze the business needs of various departments.• Establish various key performance indicators related to operations and the marketing of different products.

Sherbrooke

• Management of finished vehicle inventory across various factories in Mexico.• Develop various tools and analysis reports to support the various business processes of the shipping group.• Optimize opportunities for operational efficiency gains within the tools used.• Analyze and publish various key performance indicators (dashboards).• Simplify and present the various analyses.• Propose solution avenues based on observations made.

• Monitor inventories and orders while adjusting production.• Automate Excel files.• Extract information from Access databases.• Enhance information accessibility by preparing reports and analyses.

• Quality control of tax software.• Analyze and resolve computer issues.• Maintain an efficient work organization.• Summarize essential information from a situation.• Collaborate in a team environment.

Québec, Canada