• Provided customer service to client (internal and external) by responding to their inquiries, answering questions, providing information about parts and handling issues with orders.• Stocked and organized parts, tools and equipment components in assigned shelving or racks, inside and outside.• Compiled inventory balances and price lists. Maintained records of stock movement according to established processes. Identified damages, loss, or surplus of goods and materials stored in the warehouse.

• Successfully completed two-month training program to learn about different insurance types and features of each policy as well as programs and devices to access information on older policies, Identity verification procedures and in-depth customer service training. • Responded to customer enquiries regarding administrative changes, policy premiums, questions and payments.• Managed difficult interactions with customers with tact and diplomacy; resolves issues or escalated these to appropriate department.• Maintained privacy of client information at all times.