Mathieu Hémon Email & Phone Number

Reporting to the CEO, I am responsible for 4 teams: Product, Merchant Support, Integration support, Account Management. All teams are working toward a common set of goals: 1. Help our merchants increasing their revenue through optimizing their payment flow. 2. Provide an excellent service, quickly executed * Product roadmap for compliance, maintenance, business needs, revenue generated and innovation projects. * Manage relationship and contractual agreement with third parties, such as Verifi, Ethoca, Cardinal Commerce and numerous processors and banks. * Merchant support to board new merchant and support existing merchants: integration, change of configuration, advices, investigation, report analysis. The team is driven by the service we provide to our merchants, answering and executing within one hour. * Integration support: diving in complex flow and requirements from the most sophisticated merchants, and work hand in hand with our partners to enable those flows. This requires collaboration and alignment with processors, acquirers and added-value service providers. * Account management: keeping a close relationship with our best merchants through regular touchpoints, and analyze their data to propose solution that can increase merchants' revenue

London, London, Gb

London, London, Gb

London, London, Gb

Montréal, Québec, Ca

B-CITI is the first incorporated spin-off of Metix, Inc. It provides an SaaS platform to cities to provide transactional services (paid and free) to their citizens, as well as information, surveys, and a mobile pass for the libraries.I joined the company at the very beginning of the B-CITI idea, leading first the product definition of the MVP for B-CITI with a lead client (a municipality) when the company had 4 employees. I took care of everything outside the coding itself: the product, the project, the client, leading the dev team, hiring people, doing the technical sales pitch, putting the agile process in place, organizing the internal knowledge and processes through the Atlassian suite (JIRA, Confluence, Tempo). The team grew up to 35 people.

Montreal, Quebec, Ca

Metix is an incubator in Software and mobile development that is focused on finding niche markets for SaaS platform/service. My work includes:- Manage all aspects of operations to ensure on time and on budget delivery as well as ensuring product relevance to the market.- Implement the company processes, tools and policies: SDLC, knowledge center, file repository, change request process, communication tools to client, internal reporting structure, HR policies.- Conduct post-sales contract negotiation.- Built the dev team from 4 to 18 people with a 100% retention rate.- Infrastructure management.- Office organization.

London, London, Gb

Paysafe is a payment gateway provider, providing straight through payment processing such as credit card and EFT all over the world. It has stored-value wallets named Neteller and Skrill. Paysafe has offices in Canada, US, UK, and Bulgaria.• I was given a complete new product to build from scratch, a Mobile Point of Sale (AKA Mobile POS). I had to look at the market, document the technology, and attend conferences in order to make a recommendation to build/partner/buy. I found a partner, led the product management internally as well as the partner relationship, and built a long-term trusted relationship between our 2 companies, aligning vision and culture. • Part of the product management was a lot of process definition for all departments: on boarding, risk management, underwriting, support, infrastructure, operations, development, as well as a lot of training for marketing, sales, communication, legal. • Led the integration between Optimal Payments and Meritus, including all the internal tools and merchant boarding processes, to have full consistency between the teams in US, Canada and UK.• Managed budget and P&L.

London, London, Gb

• Evolution projects of the core Payment platform to fulfill clients’ needs. Responsible for the solution first draft, analysis, architecture, main point of contact for the client, provides requirements to the development team, and responsible to set the right scope, the right expectations, and be sure it will be deliver on time.• Lead the Mobile POS new product, introducing Card Present transaction at Optimal Payments. The mandate is to provide a new product to the existing client based, by partnership, development externalization, and internal effort as well. Mathieu has developed the following competencies:o Manage and coordinate multiple providers for one projecto Write, and conduct an RFP process, with an evaluation grid and the stakeholders involvemento Manage and coordinate multiple teams for different time zones: Canada EST, Canada PST, UK, Spain, Poland, France, and Iceland.o Build internal knowledge and momentum on a new product, evangelize it to get the buy in from all the company’s departmentsMajor clients and partners: Desjardins, Loto Quebec, RONA, Reno Depot, Dynamite, Air Transat, The Source, Mackage, Moneris, Elavon, Barclaycards, TSYS, Handpoint, Mobeewave.

Hired by LIPSO on September 2008. LIPSO was acquired by Transcontinental to be part of TC Media. • Product management: manage the product lifecycle - define and design the product - evangelize the product - perform market research and segmentation - calculate the financial performance - Strategic consulting - sales engineer - manage and track multiple projects.• Targeted verticals: Air transport, public transport, parking, retail, CPG and university• Major clients: Air Canada, Air Miles, Dynamite, STM, STL, Translink, TTC, UQAM, Montréal Airports• Products: SMS Gateway, SaaS platforms for SMS campaign management, mobile barcode, mobile payment, mobile commerce• Subject-Matter Expert in mobile technologies and mobile marketing, such as mobile applications, mobile sites, SMS aggregation, mobile payment (co-author on a pending patent), mobile commerce, location-based services, mobile coupons, mobile tickets, mobile barcodes (patent defender), QR codes, NFC, systems integration.• Accountable for PCI DSS 2.0 compliance, as a product and project manager, for all aspects: infrastructure, architecture, payment flow, development, security, processes, team training to follow the new operations processes, SPoC for the client, the acquirer, VISA, Mastercard, Bell. The compliance has been achieved on time and on budget.• Accountable for SR&ED tax credit, e-business (CDAE) tax credit, and NRC grants.• Tracking and forecasts of CAPEX and OPEX budgets, by project and by employee, with associated credits and grants.• Tracking of revenues structured by product, client, vertical, geography and type of revenues.

LIPSO was acquired by Transcontinental to be part of TC Media. LIPSO is a B2B mobile services provider, enabling mobile channels for companies to interact with their audience and customers through hosted products and custom solutions. • See Product Manager at TC Media for job description.

Research Professional for Prof. François Gagnon, Ph.D., holder of NSERC Industrial research Chair on wireless communications with Ultra Electronics TCS, at ÉTS, and leader of the COMunity research group. Main research professional at the Ultra Electronics Chair on wireless communication• Responsible of the following grant applications, all of which have been obtained: NSERC, Strategic Projects Grants, 190k$ on 2 years: Partitioning Optimization of Telecommunications Applications for Multiprocessor SoC using Evolutionary Algorithms --- NSERC, Synergy Awards for Innovation, 200k$, for a 10+ years collaboration between Prof. François Gagnon, Ph.D., and Ultra Electronics TCS --- NSERC, Industrial Research Chair on wireless communication, 1,5M$ on 5 years• In charge of communication between students (10+), Ultra Electronics stakeholders, professional researchers, and professors involved in different topics• Exploration, evaluation and drafts of new ideas, new technologies that could become a research axesAccountable for mobile boarding pass project, using a barcode displayed on a mobile phone:• Lead the team and deliver a prototype – that was used 3 years in production• Manage the relationship with client and partners: LIPSO, Air Canada, Montreal Airports• Participate to the pilot deployment and on-site observationActive participation in the research group administration: recruitments, financial status, strategic planning.

Bachelor'S Degree, Electronics Engineering

Master'S Degree, Wireless Communication