Mathieu Jenkinson Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

𝗖𝗼-𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗱 𝗮 𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗳𝗼𝗿 𝗦𝗮𝘃𝗶𝗻𝗴𝘀 𝗮𝗻𝗱 𝗗𝗲𝗽𝗼𝘀𝗶𝘁𝘀:- Integrated behavioural archetypes to enhance customer engagement and satisfaction.- Developed 18-month roadmaps for individual squads, aligning strategic objectives with actionable delivery plans.𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗲𝗱 𝗮 𝗥𝗼𝗯𝘂𝘀𝘁 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲:- Fostered a unified language across Technology, Process, and Experience domains.- Designed and delivered dashboards linking delivery activities to business architecture, ensuring clear alignment between work efforts and desired experience outcomes.𝗔𝗱𝘃𝗼𝗰𝗮𝘁𝗲𝗱 𝗳𝗼𝗿 𝗛𝘂𝗺𝗮𝗻-𝗖𝗲𝗻𝘁𝗲𝗿𝗲𝗱 𝗗𝗲𝘀𝗶𝗴𝗻 𝗣𝗿𝗶𝗻𝗰𝗶𝗽𝗹𝗲𝘀:- Designed and delivered governance tools and frameworks for organisation-wide adoption.- Effectively communicated roles and responsibilities of experience design chapters, fostering alignment and collaboration across departments.𝗘𝘃𝗮𝗹𝘂𝗮𝘁𝗲𝗱 𝗮𝗻𝗱 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲𝗻𝗲𝘀𝘀:- Continuously evaluated the effectiveness of tools and frameworks through feedback loops, driving iterative improvements.- Collaborated with Product, Design, Risk, and Technology leaders to ensure alignment and coherence across initiatives.𝗢𝘃𝗲𝗿𝘀𝗮𝘄 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻:- Oversaw applying and utilising experience tools and frameworks within product stream initiatives, ensuring consistency and effectiveness.- Directed discovery and design activities within the everyday banking product group, ensuring the adoption and integration of experience tools into daily workflows.

Auckland, New Zealand

𝗪𝗼𝗿𝗸𝗲𝗱 𝘄𝗶𝘁𝗵𝗶𝗻 𝗮 𝗖𝗼𝗺𝗽𝗹𝗲𝘅 𝗥𝗲-𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲:- Successfully navigated a complex re-platforming initiative, addressing enterprise-wide improvements.- Successfully advocated for a shift in scope to focus on holistic customer onboarding experience rather than solely tech requirements for Know Your Customer (KYC) and Anti Money Laundering (AML).𝗟𝗲𝗱 𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿𝘆 𝗣𝗿𝗼𝗰𝗲𝘀𝘀:- Led comprehensive discovery efforts to unpack complex and disparate processes across multiple customer-facing teams.- Identified pain points and areas for improvement to enhance the overall onboarding experience.𝗖𝗼-𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗱 𝗠𝗼𝗱𝘂𝗹𝗮𝗿 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝘁𝗼 𝗗𝗲𝘀𝗶𝗴𝗻 𝗮𝗻𝗱 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆:- Collaborated with a multi-national 'Software as a Service' (SaaS) provider to co-design a modular approach to design and delivery.- Ensured flexibility and scalability in implementation to meet evolving business needs and customer expectations.

Auckland, New Zealand

________________Experience & CommercialOctober '21 — Present- Leading & supporting agile cross-functional projects as part of the Customer Experience team- Mapping current state product blueprints to be a part of the ‘customer obsessed’ programme- Helping re-build a design practice that redefines the business’s understanding of what putting the customer first means in a practical way________________Digital AcceleratorSeptember ’20 — October ’21- UX lead for DX Help/Fix Tribe - Delivering and communicating the ‘north star’ Help experience strategy, - Working with Frontage and Backstage actors to share the interlink between the customer experience and Vodafones’ systems and processes. - Setting up trackable delivery systems to streamline design to delivery in new ways of working.- UX Lead for Identity Management - Analysing and leveraging complex data and customer account models to drive front-end customer experiences - Creating artefacts that illustrate the complex models so that stakeholders of varying knowledge levels could work together centring on the customer. - Mapping how the model lays the foundation for future omnichannel transformation________________Web & App platformsJuly ’19 — September ’20- UX designer for eShop squad - Within an eCommerce refactoring project, re-building our eShop journeys - Designing and delivering eChannel; an agent/reseller delta of the eShop that flexed to ‘below the line’ products and services- UX designer for VodafoneTV - Establishing a self-service platform for customers to activate and purchase paid TV - Designing for the relationship between hardware and software systems in a new tech stack and collaborating with Vodafone Group to implement customer improvements.

Auckland, New Zealand

______________SENZ Charitable TrustFebruary ’19 — July ’19- Blueprinting current state artefacts to illustrate interconnected processes and systems- In partnership with external development teams, delivering a modulated CRM (Dynamics 365) to allow for scale-up and scale-down activities necessary with variable government funding for initiatives.______________Revolution Tour TrustAugust ’18 — February ’19- Designing and delivering an internal reporting app and booking tool- Delivering automation to streamline reporting- Setting up data visualisation dashboards

____________Ongoing work- Business case creation- Set a global strategy to support a global vision for live video production hardware and software solutions.- System design implemented in a way that could be usable and scalable for volunteer teams.- Supporting new ways of working models to increase productivity internally.

Auckland, New Zealand

Skills:Strategic Thinking, Leadership, Creative Problem Solving, Project Management, Communication, Team Building, Design thinking and Implementation. Technical Skills:Adobe XD, Data visualisation (PowerBi), Microsoft Power Apps

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Skills:Time Management, Self-motivation, Collaboration, Branding, Print Design, Digital Design (incl. social marketing campaigns). Technical Skills :Full Adobe Creative Suite, Front-End Web development (HTML + CSS)

Member of six person branding team tasked to reduce 'harmful brand noise' then formulate a unified brand which services both internal and external marketing in an international setting.Web Focus | Website DesignMulti site structure (featuring 17 plus websites for different locations/regions). Integration of external tools (social media, event feeds).SustainabilityCreating and enforcing guidelines to create a unified brand expression.

Auckland, New Zealand

Atlantis HealthcareEmail CampaignsA series of emails (internal/external) both campaign and one off marketing.Design TasksMarketing and brand material including infographic design, business stationary and print advertisementsEmail's created using an internal program at Atlantis Healthcare

Auckland, New Zealand

Creative Direction for a startup Video Production CompanyFull Brand Aesthetic and Website Design.| BrandingMarketing materials - including postcards for mail drops, and 'flip book' style business cards showcasing stills of previous work| Website DesignFull Wordrpress integration

Auckland, New Zealand

North Shore City CouncilFormulating maps and way finding tools for brochures showcasing the areas forestry tracks.

Auckland, New Zealand

Full brand and website aestheticCED, Auckland, New Zealand required a brand and website design aesthetic for their new business which promotes gaining independence from government funding. Website – WorpressBusiness Stationary and Logo

Auckland, New Zealand

A Curriculum document for Kingsway School that is used as a prospectus to potential and current students and staff.Perfect bound Document – 297 × 420mm

Client: Kiwi Schools (web agency)Front & Back-end web development