- Key account management (LVMH, EDF), regular reporting to client- Support for collaborators through their relocation process (air, sea, road)- Discover the needs, tailor-made quotes, invoicing and management of unforeseen events

Airbnb project- Leading a team of 12+ people- Reporting of KPIs to the client- Performance evaluations

Airbnb project- Call listening and evaluations - Coaching of the Customer Care Specialists

Airbnb project- Non Trip Specialist (2 months)- Trip Specialist (8 months)

- Business Care Representative (Telus) - Customer Care Representative (Koodo)- Channel Care Representative (Koodo)

- Sales development in France and internationally- Client portfolio management for the United States and one-month business trip with the aim of meeting new prospects and ensuring customer loyalty- Marketing actions (promotions, invitations to trade fairs, customer receptions)- Redesign of the commercial offer system (content, design, sales tools)

- Participation in the redesign of the BtoC website, the creation of a BtoB site and a site dedicated to mobiles - Website animation - SEO- Development of the back office of new websites in collaboration with the company SABRE HOSPITALITY based in Texas (USA)- Animation of social networks (Facebook, Google+, Pinterest)- Implementation and communication of promotional operations on websites and social networks- Monitoring and reporting of the results of promotional operations and website performance

- Customer reception- Travel preparation, sales, information- Help for people with disabilities- Presence on the platforms during train departures and arrivals to ensure passenger safety

- Animation of workshops- Preparation of students for end of year oral exams- Help with lesson preparation- Help with homework