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Mathieu Leclerc Email & Phone Number
Head of Customer Service Climate Solutions
at
Samsung Electronics France
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✓ Verified Jun 2026
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Current company
Role
Head of Customer Service Climate Solutions
Location
Paris, Île-de-France, France
Company size
Who is Mathieu Leclerc? Overview
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Quick answer
Mathieu Leclerc is listed as Head of Customer Service Climate Solutions at Samsung Electronics France, a company with 6523 employees, based in Paris, Île-de-France, France. AeroLeads shows a matched LinkedIn profile for Mathieu Leclerc.
Mathieu Leclerc previously worked as Customer Care & Satisfaction Manager at Samsung Electronics and Product Liability Manager at Samsung Electronics. Mathieu Leclerc holds Mastère En Contrats Et Droit Des Affaires (Llm In Business Contracts), Business Law from Head (Hautes Études Appliquées Du Droit).
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Email format at Samsung Electronics France
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Samsung Electronics France
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Profile bio
About Mathieu Leclerc
Mathieu Leclerc is a Head of Customer Service Climate Solutions at Samsung Electronics France. He possess expertise in anglais. He is proficient in Italien, Espagnol and Anglais. Colleagues describe him as "Mathieu est un collaborateur sérieux, investi et réactif. Aussi à l'aise en français qu'en anglais, il fait preuve d'une grande capacité d'adaptation ainsi que d'un esprit de synthèse qui lui permettent de comprendre rapidement les enjeux d'une problématique juridique et les impacts qu'elle présente sur les autres métiers de l'entreprise."
Listed skills include Anglais.
Current workplace
Mathieu Leclerc's current company
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Samsung Electronics France
6 roles
Mathieu Leclerc work experience
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Head Of Customer Service Climate Solutions
Current
May 2023 - Present
Customer Care & Satisfaction Manager
- Omnichannel Call center management - Omnichannel customer experience management- Supervise all B2C Product Liability litigation cases and manage all stakeholder relationships (insurer, lawyers and end-users)- Piloting service providers in charge of service satisfaction surveys, coordination ofdifferent stakeholders and reporting of the whole activity.
Feb 2018 - Jun 2023
Product Liability Manager
- Supervise all B2C Product Liability litigation cases and manage all stakeholder relationships (insurer, lawyers and end-users)- Represent Samsung France interests at insurance settlement meetings- Create process and provide training to contact center agents- Monitor vendors quality and performance (contact centers, Repair centers and, QRS)
Nov 2017 - Jun 2023
Product Liability Officer
Jun 2017 - Nov 2017
Legal Intern
- Internship practiced exclusively in English (written & oral)- Contract drafting & negotiation: NDA, Master service agreement, Assignment agreement- Follow-up and analysis of the IP rights infringement: setting up an escalation plan- Establishment of the digital signature- Update of the General Terms and Conditions of purchase goods and services- Update.
Jul 2016 - Feb 2017
2 education records
Mathieu Leclerc education
Mastère En Contrats Et Droit Des Affaires (Llm In Business Contracts), Business Law
Head (Hautes Études Appliquées Du Droit)
Master En Droit, Droit Des Affaires
FAQ
Frequently asked questions about Mathieu Leclerc
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What company does Mathieu Leclerc work for?
Mathieu Leclerc works for Samsung Electronics France.
What is Mathieu Leclerc's role at Samsung Electronics France?
Mathieu Leclerc is listed as Head of Customer Service Climate Solutions at Samsung Electronics France.
Where is Mathieu Leclerc based?
Mathieu Leclerc is based in Paris, Île-de-France, France while working with Samsung Electronics France.
What companies has Mathieu Leclerc worked for?
Mathieu Leclerc has worked for Samsung Electronics France, Samsung Electronics, and Eyeka.
How can I contact Mathieu Leclerc?
You can use AeroLeads to view verified contact signals for Mathieu Leclerc at Samsung Electronics France, including work email, phone, and LinkedIn data when available.
What schools did Mathieu Leclerc attend?
Mathieu Leclerc holds Mastère En Contrats Et Droit Des Affaires (Llm In Business Contracts), Business Law from Head (Hautes Études Appliquées Du Droit).
What skills is Mathieu Leclerc known for?
Mathieu Leclerc is listed with skills including Anglais.
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