- Omnichannel Call center management - Omnichannel customer experience management- Supervise all B2C Product Liability litigation cases and manage all stakeholder relationships (insurer, lawyers and end-users)- Piloting service providers in charge of service satisfaction surveys, coordination ofdifferent stakeholders and reporting of the whole activity- Management of the Risk Sensing activity- Oversee and promote Customer Business oriented projects: the Compensation Matrix tool and, special care programs for B2C customers (retention)- Service Department Relay about the Application of the European General Data Protection Regulation (GDPR)

- Supervise all B2C Product Liability litigation cases and manage all stakeholder relationships (insurer, lawyers and end-users)- Represent Samsung France interests at insurance settlement meetings- Create process and provide training to contact center agents- Monitor vendors quality and performance (contact centers, Repair centers and, QRS)

- Internship practiced exclusively in English (written & oral)- Contract drafting & negotiation : NDA, Master service agreement, Assignment agreement- Follow-up and analysis of the IP rights infringement: setting up an escalation plan- Establishment of the digital signature- Update of the General Terms and Conditions of purchase goods and services- Update of the General Terms and Conditions of sales - Writing of legal notices about IP¨law and Business law