Mathieu Leduc

Mathieu Leduc Email and Phone Number

Customer Reliability and Monitoring Architect @ Phreesia
Ottawa, ON, CA
Mathieu Leduc's Location
Ottawa, Ontario, Canada, Canada
Mathieu Leduc's Contact Details

Mathieu Leduc work email

Mathieu Leduc personal email

n/a
About Mathieu Leduc

Passion for developing in C# and Python, very familiar with SQL.Always trying to learn more about software development and how to investigate client problems.

Mathieu Leduc's Current Company Details
Phreesia

Phreesia

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Customer Reliability and Monitoring Architect
Ottawa, ON, CA
Mathieu Leduc Work Experience Details
  • Phreesia
    Customer Reliability And Monitoring Architect
    Phreesia
    Ottawa, On, Ca
    View
  • Phreesia
    Customer Reliability And Monitoring Architect
    Phreesia Nov 2021 - Present
    Ottawa, Ontario, Canada
    Building and maintaining monitoring infrastructure to proactively identify and resolve customer problems through SumoLogic, AppDynamics, Grafana, and SQL.Work closely with Product Management and Development teams to design and improve ability to monitor customers.Troubleshooting complex technical issues to ensure quick resolution.Help coach other members of the Support team on new product functionality.
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  • Phreesia
    Support Engineer
    Phreesia Aug 2018 - Dec 2021
    Ottawa, Canada Area
    Investigate high level issues by creating complex SQL queries and walking through C# application code.Build and maintain Sumologic queries for proactive monitoring of our integration platform.Develop C# applications for internal troubleshooting.Teach and support internal resources to troubleshoot client issues.
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  • Phreesia
    Level 3 Technical Support Analyst
    Phreesia May 2017 - Aug 2018
    Ottawa, Canada Area
    Provide pro-active monitoring and client support using Sumo Logic as well as investigate high level issues escalated by support team.
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  • Phreesia
    Senior Integration Deployment Specialist
    Phreesia Aug 2016 - May 2017
    Ottawa, Canada Area
    Deploy Phreesia software to multiple customers.Investigate elevated client issues.Query multiple SQL databases during issue investigation.Log and triage bugs for our Development team.Develop internal support tools in C# to better troubleshoot client issues.
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  • Canadian Health Systems Inc.
    Junior Software Developer
    Canadian Health Systems Inc. Sep 2014 - Aug 2016
    Develop tools to help Software Application Support better troubleshoot client issues.Work in a team to create new software for Canadian Health Systems customers.Programming mainly in C# with SQL integration using LLBLGen.Manage a Microsoft SQL replicated environment and troubleshoot any problems that may arise.Deploy new servers to client fully configured to work with CHS products.Configure SQL Server remotely during client deployments.
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  • Canadian Health Systems Inc.
    Software Application Support
    Canadian Health Systems Inc. Mar 2014 - Sep 2014
    Ottawa, Ontario
    Provide Software Application Support to internal and external clients.Provide Customer Service via phone and email queues.Ensuring cases are resolved and handled in accordance with policies, timelines, and SLA’s.
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  • Laboratoires De Test Enzyme - Enzyme Testing Labs
    Quality Assurance Tester
    Laboratoires De Test Enzyme - Enzyme Testing Labs May 2010 - Aug 2010
    Quebec, Canada
    Functionality tester for multiple titles across multiple platforms.Participated actively in work groups.Helped new employees get familiar with work space.Filed multiple bug reports on a daily basis.
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Mathieu Leduc Skills

C# Microsoft Office C++ Java Microsoft Sql Server C Unity3d Python Quality Assurance Leadership Unreal Engine 3 Blender Photoshop Sql

Mathieu Leduc Education Details

Frequently Asked Questions about Mathieu Leduc

What company does Mathieu Leduc work for?

Mathieu Leduc works for Phreesia

What is Mathieu Leduc's role at the current company?

Mathieu Leduc's current role is Customer Reliability and Monitoring Architect.

What is Mathieu Leduc's email address?

Mathieu Leduc's email address is ml****@****sia.com

What is Mathieu Leduc's direct phone number?

Mathieu Leduc's direct phone number is +121286*****

What schools did Mathieu Leduc attend?

Mathieu Leduc attended Mcmaster University, Collège Catholique Franco Ouest.

What are some of Mathieu Leduc's interests?

Mathieu Leduc has interest in Snowboarding, Cooking, Creating Video Games Using Unity Engine, Reading.

What skills is Mathieu Leduc known for?

Mathieu Leduc has skills like C#, Microsoft Office, C++, Java, Microsoft Sql Server, C, Unity3d, Python, Quality Assurance, Leadership, Unreal Engine 3, Blender.

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