Mathieu Lovato Email & Phone Number

Tech Lead: Managed up to ten associates directly in the Tech room as well as up to 16 on the sales floor. Responsible for sales of services (setups, in-homes, repairs), repair of computers, setups and installs, overseeing home technicians, satisfying escalated customer issues, analyzing and managing the department’s P&L, training new associates, hiring new staff, and scheduling. Worked with computer sales manager on numerous projects including creating sales packages to help drive business with both sales dollars and GM.Product Expert: Responsible for maintaining consistent sales numbers, helping the department hit budget by driving sales, assisting teammates and tallying high shrink categories. . Have consistently maintained top 30% and above in sales rankings in Western Canada based on sales dollars, GM%, Product Service Plan (PSP) dollars sold vs sales dollars, tech dollars sold vs sales dollars, accessories sold, and clearance percentage sold. Trained new associates on sales, PSP, tech work, product knowledge, and till functions. Managed sales floor once a week for 3 hours, including supervising staff productivity and breaks, handling escalated customer issues, controlling numbers for sales and services sold