I&T Operations & Event Management Command CenterCanadian National Railway – Transport and Logistics Company Expertise in I&T Command and Operation Center: ESP scheduler, JCL, z/OS Mainframe, CICS, IMS, UNIX, Windows, Websphere, Webmethods, QIP, MFT, ISPW, Service Now, MS Teams, MQ and others. • Working closely and effectively with management to define and deliver company goals and objectives• Planning, evaluating, and delegating daily department activities and tasks• Coaching and mentoring team members on soft skill, technical skills and developing team performance • Provide technical & procedural trainings to new and existing employees• Collaborating with CN nearshore and offshore global technical support teams • Effectively communicating with different business units and management on incident operational impact and resolution progress • Assisting Team Leaders with reporting and analysis aspects of service levels• Ensuring availability and performance of the IT infrastructure and applications namely through 24X7 monitoring, fault management across the production environment and responding to service calls from global users• Incident Management: Identifying, diagnosing, troubleshooting, and prioritizing incidents such as system/application slowdowns or failures. Documenting incidents and progress accordingly. Staying abreast of business impact• Collaborating with different technical professionals from various business units to resolve the incidents in a timely and effective manner • Partake in system and application deployment updates• Working with ESP scheduler, JCL editing and z/OS resources to manage batch job processing• Service Now infrastructure monitoring and ticketing system daily use

Leader in auto part independent dealers• Worked closely and effectively with management to define and deliver company goals and objectives• Trained, mentored, coached, and mobilized 75+ unionized employees• Supervised, coordinated, and planned human and material resources while meeting hourly delivery deadlines • Supervised the production operations including the assembly workforce• Ensured high level productivity within established timeframes• Use of IBM DB2 script with Catalyst ERP system operation and maintenance• Support for Radio Frequency scanner systems

The largest manufacturer of standard fasteners in North America• Developed and implemented a system of internal recycling within ISO 14 001 certification• Researched/recommendation of new steel production technology and infrastructure• Worked closely and effectively with management to define and deliver company goals and objectives• Supervised and coordinated continuing improvement projects• Supervised the production operations including the assembly workforce• Trained, mentored, coached, and mobilized 20+ employees• Coordinated and planned human and material resources while meeting delivery deadlines and quality standards• Ensured high level productivity within established timeframes• Monitored daily results

Accounting and business advisory companyOversaw the operations of a corporate IT department• Structured, supervised, trained, and mobilized a technical support team • Oversaw employees' performance, provided guidance, support, identified development needs• Collaborated and worked closely and effectively with different business units and management• Maintained the company’s corporate system, data communication networks and software programs• Analysed and monitored systems operations; made recommendations as needed to achieve company goals• Provided support for 500+ clients most of which were mobile• Worked closely with suppliers to maintain and develop computer equipment inventory • CA Unicenter Service Desk, Asset Management and Software Delivery• Analyzed, packaged, and deployed software and hardware changes • Provided Hardware image updates and maintenance• Performed tests and troubleshooted, as well as quality assurance• Implemented safety procedures and data recovery plans• Developed, documented, and maintained Symantec Ghost hardware images and imaging procedures• Developed technological and operations manuals• On and off-site client supportProjects • Laptop vendor substitution from Toshiba to IBM in 3 months for 420+ employees• Migrate Blue Ocean Help Desk solution to CA IT system Unicenter• Windows and Office XP system roll-out and support

• Oversaw employees' performance, provide guidance, support, identify development needs• Coordinating all internal and external communications• Responsible for organizing and distributing mail among departments within a corporation • Negotiated with vendors on packing supplies and other goods used • Kept track of inventory and stock