Mathieu Poole Email & Phone Number

Oakville, Ontario, Canada

Accurately and efficiently perform order entry and invoicing; maintaining customer web portal with shipping notices and invoicesEnsure purchase order pricing matches correctly to customer or provincial pricing in ERP systemPrepare proforma invoicesTrack shipment of product to customers to ensure timely deliveryExpedite customer orders as requiredAnswer incoming calls and emails from customersHandle and resolve customer requests where judgement and initiative are required to resolve and/or make recommendations.Proactively assist customers with orders, product inquires, product availability and return requestsInvestigate and resolve problems released to shipment of product (damages, order discrepancies, etc.)Process return authorizations for product complaintsForward in-coming customer calls to appropriate SteriMax staff or department for follow-upEscalate customer issues, inquires and feedback to Customer Service ManagerCover front desk responsibilities when Executive Assistant is awaySupport and assist the sales and marketing team as requiredPerform data entry and/or excel analysis from time to time

Oakville On

• Use consultative selling skills to help support the sales and technical team in achieving the company’s revenue goals • Promote products and provide technical support to our existing client base by phone or on-site as directed (outbound and inbound calls)• Identify and solicit potential opportunities with the clients – existing or new accounts• Assist in preparation for tradeshows and on occasion attend events• Manage the accounts and territory in our contact management software and ensure information is up-to-date• Answer telephone in pleasant professional manner and field calls and/or transfer them to the appropriate team member• Assess client's needs and resources and recommend the appropriate goods or services. (ie. Customer training required, service contracts). Coordinate requirements with the customer, account manager and keep the Sales and/or Technical Manager informed of any concerns, or specific requirements.• Prepare and administer sales/service contracts or quotes • Estimate costs of installing and maintaining equipment and/or kits for the contracts, quotes or tenders with the sales team• Consult with clients after sale/installation to resolve problems and to provide ongoing support• Troubleshoot technical problems related to equipment or product with technical support team and follow up with sales team• Train customers' staff in the operation and maintenance of equipment by phone or on-site• Troubleshoot and repair technical problems related to equipment, products or internal IT/office systems.• Keep all ISO documents and internal records up to date in a timely fashion• Create and maintain training documents as required• Co-ordinate installations of new equipment and delivery with internal staff and customers• Take an active role in all minor and major QA initiatives with adherence to all aspects of the quality system.

1166 South Service Rd. W Oakville Ontario Canada

-Use of consultative selling skills to help support the sales team in achieving the company's revenue goals.-Promote products to existing and new client list.-Assist sales and marketing team in the development of reports and proposals as part of sales presentation to illustrate benefits from use of goods or services.-Assess client's needs and resources and recommend the appropriate goods or service.-Coordinate requirements with customers, account manager and keep the Sales Manager informed of any concerns, or specific requirements.-Troubleshoot technical problems related to equipment or product with technical support team and follow up with sales team.-Prepare and administer sales contracts or quotes.-Maintain and manage database for effective use for the sales and support team

Presentations for social networking such LinkedIn, Facebook, Twitter and Blogging for use in different fields of businesses.

Pottageville, Ont

-Ensured that the necessary tools were prepared and loaded each day-Responsible for job site tidiness and progress-Help create the landscape as per the job specifications-Ensured job sites were left tidy and organized at the end of each day-Supervised labourers when foreman was not on site-Worked alone at varying sites when needed

Mount Albert, Ont

-Responsible for managing the warehouse where the grains were stored-Ensure that the grains were added and removed at the correct time-General tidiness of the warehouse-Various maintenance jobs around the warehouse-Milling the grains to the specific amount-Delivery of product to customers

Pottageville, Ont

-Ensured that the necessary tools were prepared and loaded each day-Responsible for job site tidiness and progress-Help create the landscape as per the job specifications-Ensured job sites were left tidy and organized at the end of each day-Supervised labourers when foreman was not on site-Worked alone at varying sites when needed

Halifax, Nova Scotia