Mathieu Spitzer work email
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Mathieu Spitzer personal email
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Mathieu Spitzer is a Team Lead at NOVRITSCH at NOVRITSCH. He possess expertise in social media, social networking, e commerce, marketing, languages and 11 more skills. He is proficient in Japanese, Italian, Spanish and English. Colleagues describe him as "I worked together with Mathieu for more than 8 years. During this time he was the lead of the support team while I was a software developer team lead. To bring my opinion to the point, I can say that he is one of the most professional people I have seen in my quite long career. Here is, why I think so. Professionalists stay always calm but react immediately in a way that's required by the situation. In critical incidents Mathieu stayed calm, but was fully focused on solving the… Show more"
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Customer Service Team LeadNovritsch Oct 2023 - PresentVienna, Austria
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Senior Manager - Platform SupportYelster Digital Gmbh Jun 2015 - Jun 2022Vienna, Austria◦ Leading the operational part of pilot project for the web presence management service◦ Training operation teams in Morocco, Portugal & France to use our service◦ Collect Feedback & Bugs to improve our service◦ Fine-tune operational processes and coordinate with external publishers/partners (GMB, FB & Uberall)) ◦ Main POC for GMB, FB & Uberall◦ GMB & FB Expert in the Solocal Group◦ Ensure customer satisfaction by solving issues on Jira◦ Collaborate closely with PO's/Squads & developers◦ Improve the User Experience◦ Communicate on bigger issues within the group & exchange with different stakeholders ◦ Harmonize support workflows accross a Tribe◦ Define & Implement SLA's & KPI's for said tribe -
Head Of Customer ServiceYelster Digital Gmbh Nov 2011 - Jun 2015Vienna, Austria◦ Participating in the brainstorming & project management phase of of new products & services◦ Creating & defining customer journeys & internal customer services processes for various services launchedover the years (123pages, webcleaner, Reporama)◦ Presenting / selling said new services to potential clients◦ Find new employees (create job descriptions, lead job interviews, train them)◦ Visiting & learning from other sister companies in various countries (Leadformance (FR), QDQ (ES), Armatis &Webhelp (PT & MR))◦ Aligning our Customer Services processes with that of our Mother company
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Customer Service Agent123People Internetservices Gmbh Jan 2010 - Oct 2011Vienna, Austria◦ Replying to customer requests & complaints in EN, FR, DE, ES & IT for 123people (B2C) ◦ Create & maintain email templates for said purposes & languages (B2C)◦ Create & maintain FAQ section on our 123people Homepage
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TraineeRed Bull Sep 2007 - Dec 2008Fuschl Am See, Austria+ Build-up & coordination of various brand building events + 3 months of field experience as a “Musketeer” (Key account manager in gastronomy) + Provide sales analysis of RB’s Key Accounts (Carrefour, Wal-Mart,...) based on AC Nielsen + In-depth competition analysis & presentation in front of board members + Working with agencies: writing briefings, following-up & feedback
Mathieu Spitzer Skills
Mathieu Spitzer Education Details
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Tourism And Travel Services Management
Frequently Asked Questions about Mathieu Spitzer
What company does Mathieu Spitzer work for?
Mathieu Spitzer works for Novritsch
What is Mathieu Spitzer's role at the current company?
Mathieu Spitzer's current role is Team Lead at NOVRITSCH.
What is Mathieu Spitzer's email address?
Mathieu Spitzer's email address is ma****@****ail.com
What schools did Mathieu Spitzer attend?
Mathieu Spitzer attended Fhw Fachhochschul-Studiengänge Betriebs- Und Forschungseinrichtungen Der Wiener Wirtschaft, Imc University Of Applied Sciences Krems.
What skills is Mathieu Spitzer known for?
Mathieu Spitzer has skills like Social Media, Social Networking, E Commerce, Marketing, Languages, Marketing Communications, Competitive Analysis, Team Leadership, Creative Problem Solving, International Business, English, Brand Management.
Who are Mathieu Spitzer's colleagues?
Mathieu Spitzer's colleagues are Christoph Neuwirth, Christoph Neuwirth, Claudia Neuwirth, Martin Zagiba, Yan Wen, Josef Mucha, Milena Vladimirova.
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