• Keyword Research• Social Media Strategy• YouTube Video Production & Strategy• Content Management Systems (CMS)• Website Content Architecture and Taxonomy• Website Design• Content writing and editing• Directory Listings and Advertising• Google Adword Pay-Per-Click Program Management • Online Advertising• Google Business Tool Migration• Google Local Search• Google Page Rank• Google Search Appliance (GSA)• Google Search Rankings• Google Analytics• Web Application Programming

Responsible for Website Design, Internet Marketing, Social Media Campaign, Copy Writing, Advertising Design, Marketing Research, Public Relations, Multimedia Production and Business Development

My mandate as assistant service manager was to increase profitability by ensuring our technicians had a high volume of work. This was achieved by scheduling service appointments, writing repair orders, advising customers about repairs and obtaining the authorization to proceed, printing invoices and collecting payments. Overseeing new vehicle, pre delivery inspections and accessory installations as well as used car reconditioning. By providing incredible customer service, we surpassed previous sales records and greatly improved the dealerships quality satisfaction rankings.

Responsible for opening repair orders and clearly identifying the Customers complaints. Recommending proper vehicle maintenance. Obtaining approval for repairs and booking service appointments. Preparing invoices and providing explanations. Running the evening shift for several years I managed a team of four technicians and one receptionist. Assigning work to the correct technician was crucial in getting the repairs completed on time.