Driving impactful digital commerce solutions by streamlining operations and delivering tailored strategies for clients. - Establish and optimize operational processes to ensure efficiency and scalability in consulting practices. - Lead presales and business development efforts, including client engagement and solution design. - Provide senior direction for project delivery, ensuring alignment with client goals and high-quality execution. - Represent our agency at eCommerce… Show more Driving impactful digital commerce solutions by streamlining operations and delivering tailored strategies for clients. - Establish and optimize operational processes to ensure efficiency and scalability in consulting practices. - Lead presales and business development efforts, including client engagement and solution design. - Provide senior direction for project delivery, ensuring alignment with client goals and high-quality execution. - Represent our agency at eCommerce and retail industry events, building networks and generating leads. - Collaborate with clients to deliver customized digital strategies that align with business objectives and market needs. - Position the company as a trusted advisor in the digital commerce ecosystem. Show less

Responsible for day to day operations of the business with a strong focus on pre-sales, engagements follow-up & team management. - Implement adequate processes to different areas to ensure business continuity and proper follow-up (HR, Operations, Administration) - HR recruitment and policies definition (on-boarding, training, evaluation and termination) - In charge of entity health and safety, and adherence to local legislative laws & practices - Provide leadership to local… Show more Responsible for day to day operations of the business with a strong focus on pre-sales, engagements follow-up & team management. - Implement adequate processes to different areas to ensure business continuity and proper follow-up (HR, Operations, Administration) - HR recruitment and policies definition (on-boarding, training, evaluation and termination) - In charge of entity health and safety, and adherence to local legislative laws & practices - Provide leadership to local PMO team (Project Managers, Business Analyst and Program Managers): Resource allocation to engagements, training - Follow-up engagement across multiple regions (SG, HK, AU, TH, MY, KR), and resolving conflicting situation (priorities, escalations) - Lead pre-sales activity locally and regionally, define and lead client workshops - Creating and maintaining strong customer engagement to ensure high level of company reputation, client satisfaction and developing revenue - Follow-up on client invoicing and project revenue milestones - Keeping control of business expenditure and ensure this is within agreed budget Show less

Heading delivery follow-up of cross regional teams in Singapore and Hong-Kong of Post-Trade Securities system in banking industry. - Resource planning & monitoring of projects & programs execution across APAC (Multi-millions of US$ projects with a lifespan between 6 months to 2.5 years) - HR management for the different locations (Hiring, on-boarding and termination) - Pre-sales follow-up, customer workshops, to define budget, timeline and execution plan of potential… Show more Heading delivery follow-up of cross regional teams in Singapore and Hong-Kong of Post-Trade Securities system in banking industry. - Resource planning & monitoring of projects & programs execution across APAC (Multi-millions of US$ projects with a lifespan between 6 months to 2.5 years) - HR management for the different locations (Hiring, on-boarding and termination) - Pre-sales follow-up, customer workshops, to define budget, timeline and execution plan of potential projects - Budget forecast and revenue recognition follow-up with Finance Show less

- Ensure communication with clients, provide regular status updates about outstanding issues, and relay clients’ needs to sales team. - Undertake action in a timely fashion when production issues occur, gather technical details, perform first level analysis, provide product line with issue details and liaise with clients accordingly.

- Leading 3 team leaders, 15 developers and 3 quality assistants; - Resources management (interviews / trainings / evaluations) - Technical support: gather technical information, handle communication with developers and provide clarifications to Project Managers. Analysis is mainly done using SSH and SQL to query the production databases on UNIX servers. - Provide weekly feedbacks to Director of Operations / CEO. - Projects follow up (Technical specifications, planning… Show more - Leading 3 team leaders, 15 developers and 3 quality assistants; - Resources management (interviews / trainings / evaluations) - Technical support: gather technical information, handle communication with developers and provide clarifications to Project Managers. Analysis is mainly done using SSH and SQL to query the production databases on UNIX servers. - Provide weekly feedbacks to Director of Operations / CEO. - Projects follow up (Technical specifications, planning, resources management and budget control) - Platforms: Magento (PHP / MySql) / Prestashop (PHP / MySql) - Project's budget range: 15K – 120K Euros / Time scale: 1 month – 12 months (over 200-man days of development) - International customers in different markets (Jewellery / Sportswear / Knitting / Office supplies / …) Show less

- In charge of the Boutique-Expert solution, based on OsCommerce platform (E-Commerce Open Source solution, based on PHP / MySql). - Customer Support: provide first level of analysis (Database analysis, coding issues), based on customer feedbacks and deliver guidance to technical team. Handle communication with the customer all along the management of the issue. - Daily use of SSH command line on UNIX servers, SQL statement to provide clear analysis of data. - Project management:… Show more - In charge of the Boutique-Expert solution, based on OsCommerce platform (E-Commerce Open Source solution, based on PHP / MySql). - Customer Support: provide first level of analysis (Database analysis, coding issues), based on customer feedbacks and deliver guidance to technical team. Handle communication with the customer all along the management of the issue. - Daily use of SSH command line on UNIX servers, SQL statement to provide clear analysis of data. - Project management: this was a client-facing role in which I also assisted the commercial team at the client site when bidding for new projects (pre-sales). - Direct relationship with the production centre based in GuangZhou (China) Show less