Production Manager
[ Client Services ]Production Manager for a Dutch multinational banking and financial services company.Service delivery management and Client relationship management. . Leading a team of ~10 people supporting “Run the bank” activities and assisting on “Change the bank” activities at our customers’. . Focusing on IT & business user satisfaction; developing a long-term partnership with our customers. . Promoting new services developed by the company; legal constraints . Exploring & developing new support processes & tools for Client Services, to assist the transformation of the company (e.g. ‘Run’ in DevOps). . Company-wide horizontal collaboration with Client Services & Product Development departments