Mathieu Anselmet Email & Phone Number

Toronto, Ontario, Canada

As a Customer Experience Representative at Mirvish Production, I ensured seamless front-of-house operations, showcasing strong attention to detail and excellent customer service skills.Key responsibilities included ticket taking, directing and leading patrons to seats, and monitoring audience members during performances. Additionally, I identified and resolved potential interruptions to patron enjoyment, reviewed and complied with Health and Safety Procedures, Emergency Preparedness, Fire Safety, and issues of Accessibility. I also managed other duties as assigned by the supervisor.*Active member of the Toronto International Film Festival Operations Department (2024)*AED Level C CPER, Emergency First Aid*Smart Serve

Marseille, Provence-Alpes-Côte D’Azur, France

As Customer Relation Manager at The People Hostel, I orchestrated seamless front desk operations, demonstrating strong organizational and interpersonal skills. Key responsibilities included managing small employees team, resolving customer issues, and cultivating relations with booking platforms and ensure the daily tasks at the reception. Additionally, I provided operational assistance about various tasks : " providing a warm and friendly welcome to the customers, providing information about the establishment and available services, managing check-in & out procedures, recording guest payments and managing invoices and receipts, organizing and setting up the breakfast service and basic Bar service, resolving issues or addressing guests' requests."These experiences not only honed my customer-centric approach but also instilled a keen sense of organization and problem-solving.

France

Directed the implementation of compelling storytelling strategies for companies in Electronics, Pets, and Health sectors, elevating their online presence and engagement by 15%.Orchestrated client requirements to shape website structures, design, and upgrades.Collaborated with development and graphic design teams to craft a visually captivating website, ensuring an immersive storytelling platform.Partnered closely with developers to enhance site functionality.Monitored and optimized social media campaigns on Facebook and Instagram, amplifying brand narratives during product launches and achieving a 30% increase in audience interaction.

London, Royaume-Uni

Junior product manager: Managed the projects related to the ad feed for the categories: jobs, properties and cars.Monitored and optimized feed operations, resulting in a 15% improvement in API fluidity and a 10% reduction in system downtime.Successfully managed business requirements, collaborating with the Customer Service and business partners to activate/deactivate clients, achieving a 25% improvement in client satisfaction.Pioneered the creation of a news gateway between the importer and client software, streamlining communication and reducing data transfer time by 30%.Collaborated closely with tech teams to troubleshoot issues, contributing to decrease in problem resolution time and ensuring seamless platform functionality.

Région De Paris, France

Incubated by the ESSEC Business School, TechinGrocery was a qualitative website specialized in the disruption in the grocery industry (CPG, Retail, Startup). It was designed because we believed consumer habits changed, and CPG & modern trade needed to re-adapt themselves.Cultivated and managed strategic partnerships with key industry players.Led a pre-study, identifying and establishing 10 impactful partnerships, laying the groundwork for successful collaborations within our industry.Successfully orchestrated a site makeover, contributing to a 25% rise in user interaction and effectively introducing our distinctive value proposition to a wider audience.Produced and delivered Monthly Breaking News videos, increase in audience retention and positioning TechinGrocery as source information for industry insights.Initiated a targeted SEO strategy, leading to a 50% boost in website visibility.Executed Talent Acquisition efforts, building a high-performing team that contributed.

Région De Paris, France

Designed and implemented an e-learning solution, enhancing training efficiency by 25% for 6400 buyers across 50 global company business units.Spearheaded a change management solution, improving the agile process and ensuring seamless implementation of new IT solutions.Conducted a pre-study to estimate the "ProBuyer" target population, identifying key demographics for a tailored end-user training setup.Facilitated a workshop session with end-users, collecting feedback and expectations on e-learning, contributing to enhance user satisfaction.Conducted a benchmark with "Digital Learning Factory" to select the best software and e-learning supplier support.Developed an e-learning Probuyer solution, composed of 3 units for 40 minutes of training.Managed testing sessions on e-learning, collaborating with a team of 3 key-users during build phases and after worldwide implementation,

Région De Paris, France

Pioneered a portfolio of fast-food franchises, elevating online pre-order service to the restaurant. Successfully secured meetings with top accounts in the fast-food industry, contributing to a 30% increase in partnership acquisitions.Analyzed success stories of similar services, implementing data-driven insights to update the commercial strategy. Innovated the creation of newsletters to inform customers about the offers.Established a commercial metrics dashboard, ensuring improvement in key account monitoring and providing actionable insights for strategic decision-making within the dynamic fast-food industry.

Master'S Degree, Social Science, Anthropology

Master'S Degree, International Business Engenering

Information System , Web Marketing

Higher National Diploma, Business And Management