Mathieu B. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

-Lead Workday Global Payroll (US, Canada, UK, Germany, Ireland) ensuring efficiency, accuracy, and compliance with regulations.-Implementation Leadership: drive the implementation of enhancements and Workday releases.-Cross-functional Collaboration: working closely with HR, Finance, and Payroll teams to understand business requirements, aligning payroll processes with organizational goals for an integrated system.-Process Streamlining: Continuously evaluating and improving payroll processes, leveraging system capabilities to streamline workflows and enhance operational efficiency.-Reporting: Developed and generated meaningful reports and analytics to support data-driven decision-making related to payroll and associated processes.Achievements / Projects-Transition from ADP to OSV: Key role in transitioning our third-party payroll provider. My responsibilities were central to ensuring a smooth and successful transition from an HRIS perspective, involving comprehensive planning, coordination, and execution to ensure a seamless switch with minimal disruption to payroll operations. This included integration, bank routing rule setup, security configuration, and tax audit.-Implementation of Emergency Relief Fund: Implemented a solution in Workday to support employees during crises, providing financial assistance to those facing unforeseen emergencies. This involved configuring a flexible payment option, T4/W2 mapping, and establishing an employer match program.-Payroll Machine Learning (AI): Led a project to enable the payroll machine learning feature in Workday, leveraging advanced analytics to optimize payroll processes and enhance accuracy. Responsibilities included gathering required documentation for legal approvals, analyzing historical payroll data to identify patterns for future payroll accuracy, and providing user training to help the payroll team understand and utilize the new feature effectively. This project is currently in progress.

Toronto, Ontario, Canada

- Act as a subject expert and support over 100 clients, including worldwide firms for Garnishment services (Wages Levy) for the North America market (US and Canada). - Actively monitor operational strength and assign workload to processing teams. - Participate in continuous process improvement activities, provide quality control, and identifies automation opportunities. - Support the Operation Service Manager, Client Service Manager and Delivery Executive in consultative best practice conversations with clients.- Maintain knowledge and expertise regarding Payroll and Wage Deductions best practices, and stay on top of Federal / State (US) / Provincial (CAN) laws and HR Policies.Achievement / Project:- Performance Evaluation Program (PEP) implementation:Based on my experience as CCR and our PEP, I am developing and implementing a PEP for our department in collaboration with HR and Senior Management. The knowledge I gained during my Business Management studies helped me identify a great structure to quantify Clients' workload using metrics, evaluate the performance and propose a recognition program to the Senior Management and HR. I estimated what could be the benefits and financial impact. - Cost optimization and efficiency improvement Along with my role duties, I actively participate in process improvement activities and recently identified opportunities to reduce our Workday report processing time from 50 min to 2 min, for instance. This led to considerable cost optimization and efficiency improvement as we run those reports daily over all our clients. I also consistently collaborate with cross-functional teams to create automation (recently, with our work assignment). - Deloitte Audit Lead.

Toronto, Ontario, Canada

- Handling a high volume (60 to 80 per day) of inbound calls in both French and English from clients' employees as well as conducting outbound calls for follow up as required (moderate to complex calls) about Payroll, HCM, Benefits, Learning..- Continuously working on projects to improve customer interactions (Repeat Callers identification, Survey review) and peers performance (Quality Audits, Coaching and Mentoring).- Conducts off-phone research for complex calls by reviewing workflow/case management documentation. Investigates issues by interacting with client/client team;- Acts as an On Floor Supervisor by taking escalated customer calls. finding resolutions, providing effective coaching and feedback to peers and management.- Assisting with preparation and facilitation of training.- Assisting the Team Management with Huddles (Huddle Lead and Facilitator).- Participates in continuous process improvement activities.

Toronto, Ontario, Canada

- Handling high volume of inbound calls from two clients' employees- Conducting outbound calls for follow up as required- Answering the concerns and questions of employees, educating them, and solving complexissues related to benefits.- Accessing customer accounts and updating files in database

France

Internship during my Advance Diploma in Business Management. Applying acquired management knowledge and developing negotiation and customer service skills.Promotion and launch of a new debit card for the teenagers’ market with customer study and direct marketing campaign.https://www.ca-pyrenees-gascogne.fr/

Advance Diploma Business Management, Business Administration And Management, General, College Diploma

Activities and Societies: Internship experience in top firm, applying acquired management knowledge and developing negotiation.

Secondary School Diploma, Accounting And General Management, Secondary School Diploma

Activities and Societies:Focusing on accounting and Corporate Finance, demonstrating a solid understanding of accounting and financial.