Experience:- 25 years in IT-consultancy (developer, analyst, project manager)- Trainer in IT-analysis and project management (including social skills- People manager - Business unit manager- Quality manager ISO9000:2000Interests:- Organisational (re)design for service organisations and service departments- For that reason, founded own company in 2009, Vanguard BelgiumGoals:- Make Systems Thinking known in Belgium- Help organisations to become aware of their long held beliefs and their impact on performance (customer satisfaction, cost and revenues) and employee morale- Help organisations to bring to the surface the facts that give them an informed choice to decide what to change in what sequence (in most cases, change the system before paying attention to the people)Specialties: Service process, analysis, measurement, Systems Thinking, performance, improvement, quality, training, change, culture, behaviour, systems, people, organisation, development, design, data integrity, lean, management, transformation