With a proven track record in management and operations, my focus on efficiency and process improvement has been paramount in maintaining our reputation as a leading supplier of high-quality decorating materials. At the heart of my role as General Manager, process optimisation and ERP implementation have been key to modernising our organisation and ensuring customer satisfaction.Previously, as Operations Manager, I spearheaded service improvements and business expansion, which involved comprehensive management of a diverse team and logistics. I worked to establish the businesses Standard Operating Procedures and was instrumental in growing revenue through sales and operations during that time.My dedication to excellence and service quality has consistently contributed to our sustained business growth and high standards of customer care.