Collaborate with the CEO in setting and driving organizational vision and operational excellence. Translate business goals and strategy into operational objectives, strategies, tactics and action plans. Ensure efficient operations by aligning and optimizing policies, processes, systems and procedures. Oversee and coordinate the day-to-day operations of the organization (R&D, QA, Purchase, Warehousing&Logistics, Customer Service and Marketing). Motivate, coach, support and develop the operations teams.

Consultancy and Management - Services - Retail & Consumer Goods - Luxury / Fashion / Interior / Outdoor / Sports / Gifts / FoodMember of the Advisory Boards at Fashion retailer Giks Mode and Design & Innovation Studio Made.

Building the foundations and prepare the business for succesful growth. Define the new organisation structure, roles, vision and monitor the transition from a start up to a scale up company. Scale the business through global business practice leads and international partnerships. Establish a solid product/market fit and pivot the offer to a steady revenue stream. Prepare and monitor the execution of an annual inbound, outbound and event marketing plan. Develop new business and C-level network. Increased the consultants presences through personal branding.

Responsible for leading business development, sales teams, strategic relationships and partner ecosystems to positively impact sales and growth. Launched internationally the Belgian Chocolate House retail concept and focused on the development of the different brands in the UK-market.

Defined and implemented a customer centric omni-channel business model and new and contemporary omni-channel retail formats and assortments. Drived excellence in retail programs like training (luxury attitude, storytelling…), store performance (traffic, conversion, ticket size, customer satisfaction…), expansion and city cluster plans, merchandising, customer loyalty… Cultivated and maintained strong relationships with store managers, franchise independent partners and wholesale partners (department stores, food&gourmet stores…). Managed sales forces and delivered a high performing international area sales managers team. Developed the organisation to meet and exceed the international growth plan.

Consulted clients in various industries and sectors and completed full projects in digital transformation. Led and contributed to proposals, client presentations and the finalization of deliverables. Developed new business, introduced the digital transformation governance model and defined the medium and long-term strategy and organization of Duval Union Consulting.

Managed and increased professionalism in operations and supply chain. Created a BtC business model leveraged by the existing BtB business. Rebranded Vermarc creating a strong consumer brand identity, marketed new retail collections, implemented premium dealership programs and developed a shop-in-shop concept, launched a new online business, a customer loyalty program and defined the future content, social media and omni-channel distribution strategy.

Full top and bottom P&L responsibility. Managed to stabilize, reinforce and connect the company with growth. Identified and actualized the mission and vision of the company. Defined the medium and long-term strategy and aligned HR strategy, organisation structure and processes. Developed and implemented new brand, collection and retail concepts for Xandres, Xandres Xline and Hampton Bays. Rolled out and managed the retail business. Introduced social media strategy, launched (inter)national online business and prepared the organization for the 2020 consumer. Managed the transition towards a sales and marketing driven retail organization.

Developed a medium and long term strategic business plan and advised on organizational issues and on the acquisition of Versari and the merge with Tissat.

Developed and launched the new retail concept Esprit home. Awarded for the best Retailer in the contest ‘Shopping Awards 2004’. Developed and implemented shop-in-shop retail concepts. Rolled out the concepts in Europe, Russia and the Middle East. Coached a sales team, developed a network of agents and distributors. Sourcing and product development in Europe and Far East awarded with the Red dot Design award in 2010 for outstanding and innovative design. Experienced in start up and full P&L management.

Successful introduction of the non-floor categories and overall product and category management in Belux, France, Netherlands, Switzerland and Germany. Scaled the business from scratch to 100 Million Euros in 2001. Experienced in buying and negotiations. Organised the full supply chain. Managed product life cycles, monitored increasing sales, improved margins and stock rotations. Created group international and local collections and decided on merchandising products. Coached the stylist team to develop international and local products. Coached and supported Country Product Managers.

Buying and sourcing of interior products for a group of 70 independent retailers. Developed private label programs and introduced successfully innovative retail concepts and marketing campaigns as Tapijtmeesters, Home&Harmony and Garant Meubel.