Operations manager with 7+ years of experience in hospitality and customer service. I specialize in optimizing operations, improving guest experiences, and leading high-performing teams to deliver exceptional results. Whether managing spa operations or overseeing retail teams, I’m driven by the belief that great service starts with a motivated, well-trained team.Fluent in English, French, Spanish and Portuguese, I bring strong communication skills and a passion for connecting with people. I’m excited to contribute my leadership and operational expertise to new challenges and continue creating impactful experiences for both guests and teams.