Mathieu Francis Vetere-Rivera Email & Phone Number

Birmingham, Al, Us

New York, New York, United States

United States

- Highly skilled in initiating, monitoring and terminating hemodialysis treatment for patients with End Stage Renal Disease- Proven track record in maintaining dialysis equipment, ensuring high standards of cleanliness and contributing to positive patient outcomes- Provides direct care to patients, manages lab transport, preparation and testing, collaborates with registered nurses, social workers and doctors on-site- Supports professional and compassionate communications to assist with education and treatment management for patients and new hires

Greater New York City Area

- Lead author and editor for the brand’s Global Product Knowledge Manual, New Hire Training, Consumer Engagement Toolkit & Event Guidelines without supervision- Implemented new training and onboarding materials to optimize staff development resulting in a 33% increase in employee satisfaction for onboarding processes- Executed best-in-class retailer-specific events, masterclasses, and trainings leading to an increase in annual sales up to 131%- Managed staff across multiple departments from ordering and outsourcing, event support, payroll and cross-departmental communications, ensuring on-time delivery within budget

New York, Ny

- Redeveloped and produced instructional tutorials resulting in saving thousands for the department and increasing brand presence on retailer platforms and social media channels- Creative lead and distributor the brand’s first North American Product Knowledge + Artistry Training Manual without budgetary or management support- Increased Hero Product sales by 55% through customer facing communication platforms and data research- Managed budgets and negotiated external costs alleviating budgetary concerns allowing the team to work under budget throughout my appointment

Birmingham, Alabama Area

- Lead by example ensuring excellence in customer service, product knowledge and make-up artistry, whilst maintaining all hygiene standards- Following my appointment as the Southeast Regional Viva Glam Ambassador, maintained #1 sales rankings to the MAC AIDS Fund from 2013-2015- Trained managers & artists to achieve MAC Pro Artistry certifications for Advanced 2 levels in under one year- Supported over 160 artists and managers during my tenancy with exceptional company and customer satisfaction records

Montgomery, Alabama

- Responsible for filming & editing all content, providing three self-applied makeup tutorials per week for two seasons to be uploaded onto TheWB.com.- Generated most views on a single newcomer series when compared to competition.- Provided guidance to & interacted with fans on message boards regularly, providing customized tips & tricks for makeup users. Only show given message board for further interactivity among fans.