Head Of It Applications For Customer Experience
CurrentLead the IT applications team focused on enhancing customer experience for Elkem, a leading Norwegian chemical company. Manage the strategic implementation and maintenance of key platforms including Salesforce, corporate website, and digital marketing tools.Oversee 4 specialized teams:- Application Maintenance Team: Provides ongoing support and troubleshooting for Salesforce.- Continuous Improvement Team: Operates in an Agile framework to drive enhancements and efficiencies.- Project Team: Executes strategic initiatives such as the Customer Portal and Product Information Management (PIM) projects.- System Integration Team: Develops and maintains interfaces between applications using our Enterprise Service Bus WebMethods.Oversee a diverse portfolio of projects, ensuring alignment with organizational goals and strategic priorities. Serve as a Salesforce Architect, leading the design and implementation of various Salesforce projectsManage vendors and software contracts, ensuring cost-effective and high-quality service delivery.Knowledge of Chinese Digital Ecosystem: WeChat, Custouch, Baidu, ICP BeanAgile Methodologies and CI/CD Tools: Jira, Confluence, Copado