Mathilda Vissoud Email & Phone Number

Glasgow, Gb

Winners of the 2021/2022 Best Travel Company for Walk, Trek, & Cycling Holidays (British Travel Awards), Macs Adventure is a leading travel company specialised in providing walking, cycling, and active adventures. As an operations specialist, I mainly book trips in Scotland and Ireland. MAIN RESPONSABILITIESAs well as the main responsibilities listed below for Operations Specialist, as a Senior I am now:- Training and coaching new team members: leading key trainings as part of new team members' induction.

Winners of the 2021/2022 Best Travel Company for Walk, Trek, & Cycling Holidays (British Travel Awards), Macs Adventure is a leading travel company specialised in providing walking, cycling, and active adventures. As an operations specialist, I mainly book trips in Scotland and Ireland. MAIN RESPONSABILITIES- Operations: make accommodation, luggage and transport reservations, amendments and cancellations to tight timelines and margin targets.- Provider management: source, negotiate and onboard new services and suppliers as well as build great relationships and negotiate with existing suppliers to ensure Macs Adventure is the partner of choice.- Supplier management: acted as the main point of contact for new clients during the travel planning phase and their trip. - Customer management: support your customers with on-trip questions, amendments and issues as well as resolve on-trip issues effectively with minimum disruption to the customer.KEY ACHIEVEMENTS- Operations: confirmed over 950 bookings in 2022.- Supplier management: onboarded key suppliers in Glasgow

Edinburgh, Uk

Awarded Private Tour Company of the Year as part of the Travel and Hospitality Awards in 2020, Glenvoil - Conciergerie d'Ecosse is an Edinburgh based DMC specialised in providing bespoke tours in Scotland for French-speaking travellers (FIT). As a travel consultant I extended my knowledge of Scotland as a tourism destination.MAIN RESPONSABILITIES- Travel planning management: created quotes/itineraries, booking trips and road book creation for clients. - Provider management: managed the company's relationship with providers during trips but also during the booking and invoicing phases. - Client management: acted as the main point of contact for new clients during the travel planning phase and their trip. - Sustainability: improved the company's green policy. - Marketing: produced digital content/copywriting for social media (Facebook, Instagram, Twitter, Google My Business) using different platforms (Wordpress, MailChimp, SocialBee and Facebook Business).KEY ACHIEVEMENTS- Sustainability: helped the company achieve a silver award as part of the Green Tourism accreditation scheme and declared a climate emergency as part of the Tourism Declares Initiative.

Edinburgh, Uk

Ooh My World Voyages Limited is an Edinburgh based DMC specialised in providing bespoke tours in Scotland for French-speaking travellers (FIT). MAIN RESPONSIBILITIES - Travel planning: created quotes and itineraries. - Sustainability: found ways to improve the company's green policy. - Marketing: produced digital content for the website and social media. KEY ACHIEVEMENTS- Organised an event as part of the Great British Spring Clean.

Chambéry, France

While a student, I worked as a toll booth clerk mainly during winter and summer university breaks. MAIN RESPONSIBILITIES- Customer issue resolution: fixed customers' problems (in French, English and Italian) to facilitate the smooth running of the toll booths either through face to face interactions or through remote communication systems- Toll booth control: monitored up to 8 toll booths at once making sure everything was working properly. - Cleaning: carried deep cleaning of on-site machines and notified management of deficiencies.

Chambéry, France

Savoie Mont Blanc Tourisme is the tourism board of the Savoie and the Haute Savoie departments. In 2016 they launched the Savoie Mont Blanc Ambassadors Community. MAIN RESPONSIBILITIES:Recruitment: helped SMBT recrute new AmbassadorsMarketing: communicated content ideas to the community manager and created Newsletters for the Ambassadors Community (3.500 members in 2018). A new CRM system was introduced, I made sure the information regarding the Ambassadors Community was correct. Events management: helped the network facilitators team organise events (Open Forum with 100 participants and a tifo, that took place during the Tour de France).

Master'S Degree, Tourism Specialising In Sustainable Tourism Management, With Honours

Activities and Societies: Student associationRecognised as an excellence training course by the CFET (the High-Level Tourism Training.

Bachelor'S Degree, Applied Foreign Languages, With Honours

This degree has allowed me to apply both English and Italian to different social sciences (economics, international relations.

Bachelor'S Degree, Applied Foreign Languages

As part of my bachelor's degree I studied for an academic year at the University of Edinburgh as part of the ERASMUS program. The main.

Esabac, Economics And Social Sciences, With Honours

While in high school, I was given the opportunity to obtain two degrees, Italian Maturità and French Baccalauréat (91/100).