Mathilde Adam Email & Phone Number

Aix-En-Provence, Fr

Aix-En-Provence, Provence-Alpes-Côte D'Azur, France

OFFICE MANAGER- Manage Assurant's French office project of relocation and design (project duration: 1 year)- Act as administrative and financial link between the American and French entities.SCRUM MASTER- Implementation of Agile Methodology best practices within the Scrum team to optimize project management within the company.- Manage project progress in collaboration with the Product Owner and Developers: capacity, reporting, setting up and running meetings, etc.

Paris Area, France

Back Market is the first online marketplace dedicated exclusively to refurbished electronic devices. With over 450 employees and 5 offices around the globe ( Paris, Bordeaux, NYC, Prague and Berlin), Back Market just raised 275M€ and became the 14th French "licorne".• Organize memorable internal events (Digital and in the offices)• Create a strong and international internal communication (Digital and in the offices)• Contribute to the well being of employees remotely and in… Show more Back Market is the first online marketplace dedicated exclusively to refurbished electronic devices. With over 450 employees and 5 offices around the globe ( Paris, Bordeaux, NYC, Prague and Berlin), Back Market just raised 275M€ and became the 14th French "licorne".• Organize memorable internal events (Digital and in the offices)• Create a strong and international internal communication (Digital and in the offices)• Contribute to the well being of employees remotely and in the office by proving an inspiring team life and environment at Back Market. Show less

Dublin, Leinster, Ireland

• Manage day-to-day proactive and reactive communications on the Twitter and Facebook pages • Assist the Marketing team during special events promoted on Social Media • Monitor influencers streams and engage to improve brand awareness • Develop the social media strategy

County Dublin, Ireland

• Provide optimal support to our Superhosts• Arbitrate in situations between users.• Research information and troubleshoot problems using available resources.• Provide friendly and efficient service to the worldwide Airbnb community (guests and hosts)• Be a first point of contact to handle and resolve customer complaints.• Deal professionally with urgent situations.• Identify and escalate issues appropriately.• Investigation work and arbitrate in situations between… Show more • Provide optimal support to our Superhosts• Arbitrate in situations between users.• Research information and troubleshoot problems using available resources.• Provide friendly and efficient service to the worldwide Airbnb community (guests and hosts)• Be a first point of contact to handle and resolve customer complaints.• Deal professionally with urgent situations.• Identify and escalate issues appropriately.• Investigation work and arbitrate in situations between users. Show less

Dublin

• Provide advice on problem / incident resolution and resolve questions, issues and escalations related to the service performance.• Become an expert in all aspects of Dropbox products and user experience.• Identify, evaluate, and execute on opportunities to increase user happiness and to help users help themselves.• Be a Business Products Specialist• Training of new hires (onboarding)• Community management: helping users via social networks (Twitter and Facebook) •… Show more • Provide advice on problem / incident resolution and resolve questions, issues and escalations related to the service performance.• Become an expert in all aspects of Dropbox products and user experience.• Identify, evaluate, and execute on opportunities to increase user happiness and to help users help themselves.• Be a Business Products Specialist• Training of new hires (onboarding)• Community management: helping users via social networks (Twitter and Facebook) • Excellent command of Zendesk®. Show less

Dublin

Dropbox's mission is to simplify the way people work together. With a user base of over 400 million, the Customer Experience team simplifies how the users and customers interact with Dropbox.Part of Dropbox Customer Experience, the EMEA Service team is responsible for delivering a world-class support experience for the 120m+ users across Europe, Middle East and Africa.• Triage inbound defect reports, reproduce reported issues, and submit detailed defect reports to product… Show more Dropbox's mission is to simplify the way people work together. With a user base of over 400 million, the Customer Experience team simplifies how the users and customers interact with Dropbox.Part of Dropbox Customer Experience, the EMEA Service team is responsible for delivering a world-class support experience for the 120m+ users across Europe, Middle East and Africa.• Triage inbound defect reports, reproduce reported issues, and submit detailed defect reports to product teams.• Become an expert in all aspects of Dropbox products and user experience.• Identify, evaluate, and execute on opportunities to increase user happiness and to help users help themselves.• Excellent command of Zendesk®.• Community management: helping users via social networks (Twitter and Facebook) • Business Products Specialist Show less

Dublin

Squarespace's mission is to provide creative tools that power the future of the web. From designers creating the next generation of web and mobile experiences, to anyone managing their own online presence for the first time, Squarespace provides elegant solutions that set new standards for online publishing. By focusing our efforts on the fusion of design and engineering, they strive to create long-lasting products that delight and surprise customers.- Focus on helping customers achieve… Show more Squarespace's mission is to provide creative tools that power the future of the web. From designers creating the next generation of web and mobile experiences, to anyone managing their own online presence for the first time, Squarespace provides elegant solutions that set new standards for online publishing. By focusing our efforts on the fusion of design and engineering, they strive to create long-lasting products that delight and surprise customers.- Focus on helping customers achieve success with Squarespace products.- Troubleshoot and guide customers through website setup, including identifying system and site-specific website issues. Show less

Dublin

• Identifying events and venues to host wine tastings sessions and conferences.• Contact and liaise with potential customers.• Market research.• Liaising with internal and external contact by email, phone, face to face.Achievement: Wine tasting at the Alliance Française for the woman' day.

Dublin

Get Fruity is an innovative company in fruits composition making, unique concept on irish marketMarketing and communication :• Creation of new products: Development of thematic offers and new products range. • Updating and implementation of online tools : Social network and website.• Patnership development and search for new suppliers and local producersProduction/logistics:• Orders processing• Bouquets making• Stock control and deliveries

Région De Bordeaux, France

"The Great Wine Capitals BEST OF Wine Tourism Awards celebrate innovation and excellence in wine tourism throughout the ten greatest wine regions in the world [...]This International competition is designed to reward businesses in each member region that have distinguished themselves in terms of the excellence of their facilities and delivering quality experiences to visitors in various categories. Since their inception, over 465 properties have received an award from 3001 nominees."My… Show more "The Great Wine Capitals BEST OF Wine Tourism Awards celebrate innovation and excellence in wine tourism throughout the ten greatest wine regions in the world [...]This International competition is designed to reward businesses in each member region that have distinguished themselves in terms of the excellence of their facilities and delivering quality experiences to visitors in various categories. Since their inception, over 465 properties have received an award from 3001 nominees."My objectives: Management of participating vineyards, Promotion of the event, Implementation, Community Management, Implementing a new dedicated website Show less

Mendoza (Argentine)

Subsidiary company of Michel Rolland, the Cuvelier family, Misters Dassault and Rothschild, Miss Péré-Vergé and the Bonnie family holding group Coordinating of wine tourism pole proceedings:• Events management: Devising of the event concept, planning of the logistic and coordinating of the technical aspect.• Partnerships Management : Steering of partnerships with local and international vineyards tourism organizations.Communication :• Translation operation :… Show more Subsidiary company of Michel Rolland, the Cuvelier family, Misters Dassault and Rothschild, Miss Péré-Vergé and the Bonnie family holding group Coordinating of wine tourism pole proceedings:• Events management: Devising of the event concept, planning of the logistic and coordinating of the technical aspect.• Partnerships Management : Steering of partnerships with local and international vineyards tourism organizations.Communication :• Translation operation : Translation of technical supports for communication and commercial operations.• Event communication : Implementation of the advertising campaigns linked with the events.La Bodega Clos de los Siete est l'une des plus importante de la région de Mendoza (Argentine). Michel Rolland, oenologue et conseiller de nombreuse propriétés à travers le monde, a souhaiter réunir sur une même terre, sept des plus grandes familles viticoles françaises réparties dans 5 bodegas. La Bodega Rolland appartient au célèbre oenologue, la Bodega DiamAndes de la famille Bonnie (Propriétaires du Château Malartic-Lagravière, Bordeaux), la Bodega Monteviejo, propriété de Madame Catherine Péré-Vergé (Château La Violette, Château Montviel, Château Le Gay, Château Lagravière, Bordeaux), la Bodega Cuvelier Los Andes appartenant aux frères Bertrand et Jean-Guy Cuvelier (Château Léoville Poyferré et Château Le Crock), et pour finir la Bodega Flechas de los Andes (Famille Dassault et Rotschild).Missions: Organisation d'évènements, gestion des partenariats, traductions (rapports, brochures etc.), création d'outils de communication etc. Show less

Quimiac

Scheduling of cultural holidays, designing of tourism booklets.Management of local events and guided tours in partnership with tourism professionals and local authorities.

Killarney, Irlande

Guest advising on regional touristic activities.Implementation of partnerships with tourism local professionals (golfs, stud farms, museums etc.)Stewardship management of the guest houseInformations et conseil des clients sur les activités touristiques de la région.Création de partenariats avec les acteurs touristiques locaux (golfs, haras, musées etc.)Gestion de l’intendance dans l’auberge de jeunesse

Master 2 Conception, Gestion Et Diffusion De Produits Culturels, Chargée De Projets En Tourisme, Gastronomie Et Vins, Diplôme Validé

Licence 3, Public Relations, Advertising, And Applied Communication

Dut Techniques De Commercialisation, Management Et Gestion