Customer Care Advisor
Current• Handling customer inquiries by phone, e-mail, chat and social media platforms such as Facebook and Instagram.• Responding to customer feedback on Trustpilot and working to maintain the TrustScore.• Supporting the HCR with customer loyalty, interactions and additional sales.• Communicating with B2B customers, agents, and sellers to handle orders and returns.• Managing communication, packing, and shipping of samples for Key Accounts.