• Handled phone and online reservations • Optimized table plan to maximize table turnover increasing sales • Greeted customers and maintained customer satisfaction • Enforced restaurant policy • Assisted servers, manager and bus crew in any help they might need

• Prepared Sales Associates’ daily task schedule • Counted each POS multiple times a day to ensure no mistake was made • Prepared the cash deposit at the end of each shift and sent proof of every deposit slip to head office • Wrote emails to head office daily informing them of the state of the store, backstock and inventory• Kept track of the change fund using Excel and made bank trips when needed • Noticed and took note of Sales Associates’ performance to report to management • Pushed out product from weekly shipments on the floor• Visual merchandising in-store (windows, tables, walls and racks) • Answered any phone call, was knowledgeable about the history and goal of the brand, as well as policies and in-store inventory

• Handled reservations for both the restaurant and the nightclub over the phone or from the website • Optimized table plan to increase sales depending on group sizes and “spending minimums”• Greeted customers and maintained customer satisfaction • Was responsible for handling customers’ credit cards and IDs that were kept as a deposit before payment was made • Communicated with servers and management to maximize sales and ensure better customer service • Used social media to promote future events

• Prepared customer orders rapidly to ensure customer satisfaction• Packaged items meant to be back stocked for future use or sale • Visual merchandising of the boutique, different themes and arrangements for holidays/seasons• Customized orders for birthdays or other events