Mathilde Bonetti Email & Phone Number

Gargas

Welton, United Kingdom

- Assist teachers during their class- Work on oral with small groups of pupils- Prepare pupils for examinations- Mark homework and classwork - Improve French materials and supports- Develop new academic resources for French classes

Hanoi, Vietnam

- Assist the Guest Relations Manager to establish a direct relationship with hotel guests, by managing their needs and in order to ensure an exceptional Guest experience- Ensure a very high level of customer service, constantly maintained for Reception, Lobby area and Club Lounge- Meet, greet and direct guests who enter the lobby area to provide them a first great impression and make them feeling recognize.- Serve as the main point of contact for both VIP guests, Club… Show more - Assist the Guest Relations Manager to establish a direct relationship with hotel guests, by managing their needs and in order to ensure an exceptional Guest experience- Ensure a very high level of customer service, constantly maintained for Reception, Lobby area and Club Lounge- Meet, greet and direct guests who enter the lobby area to provide them a first great impression and make them feeling recognize.- Serve as the main point of contact for both VIP guests, Club Sofitel guests and long-stay guests, ensuring they feel comfortable and can ask advice or information from Guest Relations. - Ensure hotel departments are fully briefed on all kind of important guests’ requirements. - Responsible for the coordination of the Guest History updates from the other departments to note both successful experiences and recommendations and guest satisfaction opportunities to enable better service in the future.- Seek a verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner always in order to maintain relationships and reach their level of expectations.- Manage, record and resolve promptly guest complains.- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate.- Be creative and propose ideas which may enhance the overall image of the hotel and personalization of the customer service. Show less

Région De Troyes, France

- Welcoming guests during events- Table service- Indicating and escorting guests to their seats during concertsDifferent types of events : Football Match, Concerts, Seminars or Special dinners.

Région De Troyes, France

- Welcoming and orientating guests during events.- Providing help and all informations needed to clients. - Cloackroom.Different kinds of events realized : seminars and congresses, commercial operations, gala dinners...

Monaco

Large experience of the hotel functioning through collaboration with several services: - Direction : organizing internal meetings, administrative tasks, ensuring all operational functions...- Guest Relations Service : complaints management, VIP stays organization including rooms and welcome quality controls.- F&B Management : translation and setting of banquet and restaurant menus as well as other visual elements.- Conventions & Banqueting Department : coordinating several… Show more Large experience of the hotel functioning through collaboration with several services: - Direction : organizing internal meetings, administrative tasks, ensuring all operational functions...- Guest Relations Service : complaints management, VIP stays organization including rooms and welcome quality controls.- F&B Management : translation and setting of banquet and restaurant menus as well as other visual elements.- Conventions & Banqueting Department : coordinating several kinds of events (anniversary, seminars, weedings, special dinner...). - Front-office : ensuring delivey of high quality standards, welcoming and escorting guests to their room... Show less

Port Bourgenay - Talmont St Hilaire

- Check-in / Check-out.- Security checks.- Ensuring delivery of company's brand standards and customers' satisfaction by providing them an high and exceptional level of service.- Be available and giving all informations needed for customers' stay.- Sales and invoicing.- Dealing with guests' complaints and requests.- Managing and monitoring guests' files.- Ensuring all operational functions.

L'Albane - Vars Les Claux

- Check-in / Check-out.- Reservation process.- Security checks.- Ensuring delivery of company's brand standards and customers' satisfaction by providing them an high and exceptional level of service.- Be available and giving all informations needed for customers' stay.- Sales and invoicing.- Dealing with guests' complaints and requests.- Managing and monitoring guests' files.- Ensuring all operational functions.

- Welcoming and orientating guests during the Press Conference.- Providing informations and help to visitors.- Promoting the launch of the new brand.

Port Bourgenay - Talmont St Hilaire

- Check-in / Check-out.- Security checks.- Ensuring delivery of company's brand standards and customers' satisfaction by providing them an high and exceptional level of service.- Be available and giving all informations needed for customers' stay.- Managing and monitoring guests' files.- Ensuring all operational functions.

Roissy Cdg Airport -Terminal 1

- Check-in. - Assistance to travelers on automatic check-in kiosks (BLS).- Providing help and giving informations to passengers.- Boarding.

Orly Ouest Airport

- Check-in. - Assistance to travelers on automatic check-in kiosks (BLS)- Providing help and giving informations to passengers.- Boarding and landing.- In charge of Unaccompanied Minors.

Msc In Hospitality & Tourism Services Management

Master Of Business Administration - Mba1 In Luxury Tourism

Activities and Societies: Member of ESN Association for Erasmus and International Students - Family Section

Bachelor'S Degree - Travel And Leisure Industry Management, Tourism Management, Graduated

Activities and Societies: Students’ Business School Office- Student life section Commin' Association - Promotion of ESC Troyes Group.

Professional Assistant Certificate, Tourism, Graduated

Baccalaureat Economic And Social, Specialty Lv3 - Spanish, Honours