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Mathilde Chatron is listed as Departure Controler at Eurostar, a with 1545 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Mathilde Chatron.
Mathilde Chatron previously worked as Customer Service Representative at Eurostar and Guest Relations Business Lounge at Eurostar. Mathilde Chatron holds Bachelor'S Degree, Business, Management, Marketing, And Related Support Services from Institut Perrimond.
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Efficient, pro-active and quick learner, this is what I believe important to give excellent customer service. Add to this strong communication and a good team spirit and the customer will feel even more important and understood. My passion for customer service has started in the fashion industry but working in 2012 at the Olympic Games for the French committee in London leads me to enhance my skills with corporates and VIP groups. Then my benefit experience in Orlando for Disney helped me to exercise my skills with customers from worldwide adapted their needs and requests to high standards of customer service. My current job at Eurostar combines my sense of organisation and communication with our passengers to maintain the company’s promises daily.
Listed skills include Public Relations, Events, Corporate Events, Management, and 18 others.
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-Supervising throughput and customer experience -Operational strategies and decisions making to respect the timetable-Liaising with all stakeholders at the station to maintain the right time departures
London, United Kingdom
•Welcoming daily thousands of passengers from checkin area to Paris, Brussels and Amsterdam departures •Greeting Eurostar passengers from Standard to Business Premier, being polyvalent and available for all passenger’s class of service •Welcoming Eurostar frequent travellers and VIP at the Business Premier check-in and coordinate their arrivals •Spotting the first time travelers and introduce them our services and frequent traveller program named Club Eurostar •Escalating and supervising the passenger’s flow at check-in and security•Working with a great team spirit and setting up the station for the well-being of our passengers. •Dealing with ticket offices and being able to answers to all type of requests•Going beyond and doing extra miles to facilitate all passenger’s journey•Dealing with passenger conflicts and finding a solution to make their trip easier
London, Royaume-Uni
-Being the main contact in the Business Premier lounge: inform our passengers, being connected and challenge every situations -Being the link between the check-ins and passenger's departure (VIP Groups and FIT Business Passengers)-Ensure the good running of the Eurostar Lounge access and maintain the policies access-Greeting and welcoming new passengers, VIPs and Elite passengers-Dealing with Elite Business Passengers enquiries (private cabin in the train)-Creating a strong and personalise interaction with our passengers by paying attention to details and exceed to passenger’s expectations-Liaising with the lounge team and station team members to ensure the guest satisfaction-Complaint handling, conflicts management and solutions makers-Arranging communication and secretarial duties with the suppliers.
London, United Kingdom
-Transfer assistant for corporate groups during sport events (UEFA Champion's league final in Cardiff)-Managing the group's journey by coordinating arrivals, transport, activities and event.-Having a deep sense of details by supervising bookings (restaurants/hotels/event tickets/ attractions)-Providing an excellent customer service for the groups by being proactive, solution maker and having an excellent communication
London, Royaume-Uni
A residential development company concentrating on new build inside Greater London and prime central London refurbishments.-Scheduling the Director's planning. -Business travel organisation.-General office and secretarial duties
Manhattan, Nyc
-General office and secretarial duties.-Organized the CEO's coming to NYC-Coordinated meetings-Assisted the charity event with Tamares and BICom
Orlando, Florida
-Assisted the grand opening of the most profitable French bakery in the US: les Halles (15000$/day)-Guest relations at Monsieur Paul: providing the best quality hospitality to the customers.-Managed the communication between international customers, the kitchen staff and the restaurant managers.
Founded by Igor JUZON and Bruno BILLIERE, the agency is historically based on their career paths: a former professional rugby player and a travel and event expert. They bring to the agency values and emotions, a spirit of discovery and of shared experiences.-Transfer assistant for VIP groups and family players in all olympic venues. -Coordinator with restaurants and hotel managers.-Planning schedules of each group from their arrival to their departure
Région De Marseille, France
-Manager Assistant-Stock control -Cash control -Inventory -Advice to costumers -Visual merchandising
Région De Marseille, France
-stock control - cash control -inventory -visual merchandising
Région De Marseille, France
-Press relations -Press conferences coordination-VIP guests listing for the game day Ligue 1 -Coordination of the VIPs at the stadium (actors and journalists).
Other employees you can reach at eurostar.com. View company contacts for 1545 employees →
Aurelie Tsati
Colleague at EurostarUnited Kingdom
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AJ
Angela Jeffery
Colleague at EurostarLondon, England, United Kingdom
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ZC
Zelda Crambert
Colleague at EurostarUnited Kingdom
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BB
Bob Buchan
Colleague at EurostarPurfleet, England, United Kingdom
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BB
Bob Barrat
Colleague at EurostarLondon, England, United Kingdom
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FV
Frederic Vallière
Colleague at EurostarBéthune, Hauts-De-France, France
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JR
Jerome Rosenstiehl
Colleague at EurostarGreater Reims Area, France
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PW
Pensi Wallis
Colleague at EurostarGreater Guildford Area, United Kingdom
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LJ
Liga Jennings
Colleague at EurostarSouthend-On-Sea, England, United Kingdom
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GM
Gary Moloku
Colleague at EurostarLondon, England, United Kingdom
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Quick answers generated from the profile data available on this page.
Mathilde Chatron works for Eurostar.
Mathilde Chatron is listed as Departure Controler at Eurostar.
Mathilde Chatron is based in London, England, United Kingdom while working with Eurostar.
Mathilde Chatron has worked for Eurostar, Jle - Staffing & Project Management, Zabludowicz Art Projects, Simon Scott Homes, and Tamares Real Estate.
Mathilde Chatron's colleagues at Eurostar include Aurelie Tsati, Angela Jeffery, Zelda Crambert, Bob Buchan, and Bob Barrat.
You can use AeroLeads to view verified contact signals for Mathilde Chatron at Eurostar, including work email, phone, and LinkedIn data when available.
Mathilde Chatron holds Bachelor'S Degree, Business, Management, Marketing, And Related Support Services from Institut Perrimond.
Mathilde Chatron is listed with skills including Public Relations, Events, Corporate Events, Management, Event Planning, Customer Service, Product Marketing, and Vip Services.
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