Mathilde Chatron
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Mathilde Chatron Email & Phone Number

Departure Controler at Eurostar
Location: London, England, United Kingdom 12 work roles 2 schools
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Current company
Role
Departure Controler
Location
London, England, United Kingdom
Company size

Who is Mathilde Chatron? Overview

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Quick answer

Mathilde Chatron is listed as Departure Controler at Eurostar, a company with 1545 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Mathilde Chatron.

Mathilde Chatron previously worked as Customer Service Representative at Eurostar and Guest Relations Business Lounge at Eurostar. Mathilde Chatron holds Bachelor'S Degree, Business, Management, Marketing, And Related Support Services from Institut Perrimond.

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Email format at Eurostar

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Eurostar

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Profile bio

About Mathilde Chatron

Efficient, pro-active and quick learner, this is what I believe important to give excellent customer service. Add to this strong communication and a good team spirit and the customer will feel even more important and understood. My passion for customer service has started in the fashion industry but working in 2012 at the Olympic Games for the French committee in London leads me to enhance my skills with corporates and VIP groups. Then my benefit experience in Orlando for Disney helped me to exercise my skills with customers from worldwide adapted their needs and requests to high standards of customer service. My current job at Eurostar combines my sense of organisation and communication with our passengers to maintain the company’s promises daily.

Listed skills include Public Relations, Events, Corporate Events, Management, and 18 others.

Current workplace

Mathilde Chatron's current company

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Eurostar
Eurostar
Departure Controler
london, england, united kingdom
Website
Employees
1545
AeroLeads page
12 roles

Mathilde Chatron work experience

A career timeline built from the work history available for this profile.

Departure Controler

Current

-Supervising throughput and customer experience -Operational strategies and decisions making to respect the timetable-Liaising with all stakeholders at the station to maintain the right time departures

Jul 2022 - Present

Customer Service Representative

London, United Kingdom

  • Welcoming daily thousands of passengers from checkin area to Paris, Brussels and Amsterdam departures
  • Greeting Eurostar passengers from Standard to Business Premier, being polyvalent and available for all passenger’s class of service
  • Welcoming Eurostar frequent travellers and VIP at the Business Premier check-in and coordinate their arrivals
  • Spotting the first time travelers and introduce them our services and frequent traveller program named Club Eurostar
  • Escalating and supervising the passenger’s flow at check-in and security
  • Working with a great team spirit and setting up the station for the well-being of our passengers.
Apr 2019 - Jul 2022

Guest Relations Business Lounge

London, Royaume-Uni

-Being the main contact in the Business Premier lounge: inform our passengers, being connected and challenge every situations -Being the link between the check-ins and passenger's departure (VIP Groups and FIT Business Passengers)-Ensure the good running of the Eurostar Lounge access and maintain the policies access-Greeting and welcoming new passengers.

May 2015 - Apr 2019

Transfer Vip Group Assistant (Freelance)

London, United Kingdom

-Transfer assistant for corporate groups during sport events (UEFA Champion's league final in Cardiff)-Managing the group's journey by coordinating arrivals, transport, activities and event.-Having a deep sense of details by supervising bookings (restaurants/hotels/event tickets/ attractions)-Providing an excellent customer service for the groups by being.

Jun 2017 - Jun 2020

Personal Assistant

Simon Scott Homes

London, Royaume-Uni

A residential development company concentrating on new build inside Greater London and prime central London refurbishments.-Scheduling the Director's planning. -Business travel organisation.-General office and secretarial duties

Jan 2015 - May 2015

Tamares Real Estate

Tamares Real Estate

Manhattan, NYC

-General office and secretarial duties.-Organized the CEO's coming to NYC-Coordinated meetings-Assisted the charity event with Tamares and BICom

Jan 2014 - Mar 2014

Walt Disney - Bocuse Company

Orlando, Florida

-Assisted the grand opening of the most profitable French bakery in the US: les Halles (15000$/day)-Guest relations at Monsieur Paul: providing the best quality hospitality to the customers.-Managed the communication between international customers, the kitchen staff and the restaurant managers.

Jan 2013 - Jan 2014

Olympic Games - Project Manager Assistant

Founded by Igor JUZON and Bruno BILLIERE, the agency is historically based on their career paths: a former professional rugby player and a travel and event expert. They bring to the agency values and emotions, a spirit of discovery and of shared experiences.-Transfer assistant for VIP groups and family players in all olympic venues. -Coordinator with.

Jun 2012 - Aug 2012

Sales Assistant

Région De Marseille, France

-Manager Assistant-Stock control -Cash control -Inventory -Advice to costumers -Visual merchandising

Sep 2011 - Jun 2012

Sales Assistant

Région De Marseille, France

-stock control - cash control -inventory -visual merchandising

Oct 2010 - Jun 2011

Press Relations Manager Assistant

Région De Marseille, France

-Press relations -Press conferences coordination-VIP guests listing for the game day Ligue 1 -Coordination of the VIPs at the stadium (actors and journalists).

Apr 2010 - Aug 2010
Team & coworkers

Colleagues at Eurostar

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2 education records

Mathilde Chatron education

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Institut Perrimond

High School, French Language And Literature, A-Level

Cours Notre-Dame De France
FAQ

Frequently asked questions about Mathilde Chatron

Quick answers generated from the profile data available on this page.

What company does Mathilde Chatron work for?

Mathilde Chatron works for Eurostar.

What is Mathilde Chatron's role at Eurostar?

Mathilde Chatron is listed as Departure Controler at Eurostar.

Where is Mathilde Chatron based?

Mathilde Chatron is based in London, England, United Kingdom while working with Eurostar.

What companies has Mathilde Chatron worked for?

Mathilde Chatron has worked for Eurostar, Jle - Staffing & Project Management, Zabludowicz Art Projects, Simon Scott Homes, and Tamares Real Estate.

Who are Mathilde Chatron's colleagues at Eurostar?

Mathilde Chatron's colleagues at Eurostar include Jillian Carter, Hervé Duhamel, Leo Palazzo, Neil Powling, and Kieran Hedges.

How can I contact Mathilde Chatron?

You can use AeroLeads to view verified contact signals for Mathilde Chatron at Eurostar, including work email, phone, and LinkedIn data when available.

What schools did Mathilde Chatron attend?

Mathilde Chatron holds Bachelor'S Degree, Business, Management, Marketing, And Related Support Services from Institut Perrimond.

What skills is Mathilde Chatron known for?

Mathilde Chatron is listed with skills including Public Relations, Events, Corporate Events, Management, Event Planning, Customer Service, Product Marketing, and Vip Services.

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