Mathilde Graciet Email & Phone Number

La Chaux-de-Fonds, Neuchâtel, Switzerland

Région De Paris, France

• In my current role I implement consistent and comprehensive programs in Asia, America and Europe (57 stores) for all level of employees with a focus on retail development and leadership effectiveness.
• Teaching, coaching and reinforcing key behaviors that create the Hour Passion customer experience and increase business performance.
• Deliver in-store coaching to the sales teams to help improve sales performance and build client loyalty.
• Support store leadership teams to develop their coaching skills, communication and people management (Coach the coach)
• Develop and deliver training for new retail leaders to support their transition into management.
• Drive on-boarding program for new stores opening

Paris Area, France

• In my role, I seek to personnalize and implement a strong merchandising strategy for the store as well as to develop clear process and trainings for the team.
• Sales development through exceptionnal customer experience.
• Development of CRM and return rate.
• Coordination of the different store events in collaboration with the internatinal VM team
• Installing/removing seasonal creative visuals (wall vitrines, towers and caselines)
• Share and create the interest for CVM with the retail team through passionate trainings

Paris Area, France

• In my role, I develop the Tiffany Touch above and beyond creating exceptionnal memories for our clients.
• Sales development through exceptionnal customer experience.
• Development of CRM and return rate.
• Maintening exceptional standards for VIP events
• Product expert

Adelaide, Australia

• In my current role as a watch ambassador, I drive consistent trainings to the team as well as one to one coaching sessions to help them reach their KPI's.
• Sales development through exceptionnal customer experience.
• Development of CRM and return rate.
• Driving excellence for VIP events
• Tiffany Watch ambassador
• Retail team training partner

Adélaïde, Australie Sud, Australie

• Drive daily sales in-store (jewellery)
• Coordinate special orders from clients by working on proposals through drawings, building quotes and budgets, searching for the perfect stones and dealing with workshops.
• Coordination of all in-store after sales service with the workshops.
• Product expert

Adelaide, Australia

• Multibrand jewellery retailer (Ole Lynggaard Copenhagen / Autore / Pomellato...) with 3 stores across Australia. Ensure a good marketing communication and retail coordination between all stores
• Development of CRM
• Management of all social media accounts
• Creation of the company brand image and corporate identity
• Launch of the 1st TV ad
• Private sales and events

Ville De Paris, Île-de-France, France

• Props research and development in link with architectural concepts.
• Planning and buying merchandising needs for 563 stores from 3 different brands in the group.
• Dealing with international suppliers and handling cost negociations.
• Creation of Visual Merchandising guidelines, for all 3 brands of the group.
• VM visits and openings of POS.
• Concept, sourcing, production of Store Events (Christmas installations,...)

Paris Area, France

• Planning and developping the production for the summer fairs and sales
• Selection and management of stocks for sale
• Organizing of the workshop work
• Suppliers relationships development
• Organized Press and Private sales

Place Vendôme

• Oversaw the management of high jewellery and precious watches at a worldwide level in order to maximize sales.
• Relevant distribution of the world High Jewellery stock (retail/wholesale/franchisees)
• HJ sales analysis
• Achieving gross margin and sales budgets
• Market support (information, replenishment…)
• Retail HJ training

Paris Area, France

• Business development with 300 clients over the internet and other media.
• Developed business by prospecting new accounts
• Grew international independents accounts
• Managed orders, invoices, the production planning, the shipments, the after sales service
• Customer Relations Management
• Created a look book: selection of best-selling products and shooting

Education record

Certification, Management Et Leadership

Programme de formation Management des Hommes et des Equipes

Master 2 Entrepreneuriat, Entrepreneurship/Entrepreneurial Studies

Activities and Societies: 5 years master degree in Management and entrepreneurship. I have had several 4 months internships in London.

Master 1, Economics

Activities and Societies: Economic policies of the E.U. / Managerial economics / Research, Methods and Techniques / Financial statement.

Baccalauréat