Mathilde Graciet Email and Phone Number
Mathilde Graciet work email
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Mathilde Graciet personal email
As Confucius said: "Tell me and I forget, show me and I remember but involve me and I learn."I am inspired by the daily sharing of our passion and knowledge to our retail teams and therefore our clients. The human factor becomes the center of all actions and create a one of a kind customer experience.Throughout my professional career, I have worked within the watch and high jewellery industry in France, England and Australia. After nearly fifteen years in this passionate industry I keep growing my skills and my passion towards Customer Experience and coaching.
Girard-Perregaux
View- Website:
- girard-perregaux.com
- Employees:
- 119
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Customer Experience, Training And Heritage ManagerGirard-Perregaux Sep 2022 - PresentLa Chaux-De-Fonds, Neuchâtel, Switzerland
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Learning And Development Coach | Travel Retail | Europe, Asia, AmericaSwatch Group Jun 2019 - Jun 2022Région De Paris, FranceIn my current role I implement consistent and comprehensive programs in Asia, America and Europe (57 stores) for all level of employees with a focus on retail development and leadership effectiveness.• Teaching, coaching and reinforcing key behaviors that create the Hour Passion customer experience and increase business performance.• Deliver in-store coaching to the sales teams to help improve sales performance and build client loyalty.• Support store leadership teams to develop their coaching skills, communication and people management (Coach the coach)• Develop and deliver training for new retail leaders to support their transition into management.• Drive on-boarding program for new stores opening -
Creative Visual Merchandiser And Customer Experience | Europe Flagship StoreTiffany & Co. Jul 2018 - Jun 2019Paris Area, FranceIn my role, I seek to personnalize and implement a strong merchandising strategy for the store as well as to develop clear process and trainings for the team. • Sales development through exceptionnal customer experience. • Development of CRM and return rate.• Coordination of the different store events in collaboration with the internatinal VM team • Installing/removing seasonal creative visuals (wall vitrines, towers and caselines)• Share and create the interest for CVM with the retail team through passionate trainings• Daily management of the displays crossed with the sales performances• Ceate new on-boarding program for new comers• Product expert -
Fine Jewellery Customer Experience | Europe Flagship StoreTiffany & Co. Nov 2017 - Jun 2018Paris Area, FranceIn my role, I develop the Tiffany Touch above and beyond creating exceptionnal memories for our clients. • Sales development through exceptionnal customer experience. • Development of CRM and return rate.• Maintening exceptional standards for VIP events• Product expert
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Fine Jewellery Customer Experience And Watch Training PartnerTiffany & Co. Apr 2016 - Oct 2017Adelaide, AustraliaIn my current role as a watch ambassador, I drive consistent trainings to the team as well as one to one coaching sessions to help them reach their KPI's. • Sales development through exceptionnal customer experience. • Development of CRM and return rate.• Driving excellence for VIP events• Tiffany Watch ambassador• Retail team training partner• Driving passionate morning team meetings presentations to share the passion and knowledge.• Deliver in-store one to one coaching to the sales team to help improve sales performance.• Product expert
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Creative SalesAndrew Mazzoni Feb 2016 - Jan 2017Adélaïde, Australie Sud, Australie• Drive daily sales in-store (jewellery) • Coordinate special orders from clients by working on proposals through drawings, building quotes and budgets, searching for the perfect stones and dealing with workshops. • Coordination of all in-store after sales service with the workshops.• Product expert
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Retail And Marketing ManagementAurum Jewels Feb 2015 - Jan 2016Adelaide, AustraliaMultibrand jewellery retailer (Ole Lynggaard Copenhagen / Autore / Pomellato...) with 3 stores across Australia. Ensure a good marketing communication and retail coordination between all stores • Development of CRM• Management of all social media accounts• Creation of the company brand image and corporate identity• Launch of the 1st TV ad• Private sales and events -
Buyer Visual MerchandisingThom Group Jun 2013 - Oct 2013Ville De Paris, Île-De-France, France• Props research and development in link with architectural concepts.• Planning and buying merchandising needs for 563 stores from 3 different brands in the group. • Dealing with international suppliers and handling cost negociations.• Creation of Visual Merchandising guidelines, for all 3 brands of the group.• VM visits and openings of POS.• Concept, sourcing, production of Store Events (Christmas installations, ...)• Conception and setting up of the windows and displays• Oversee the European VM budget for all 3 brands. -
Production PlannerCorpus Christi Jeweller Paris Nov 2012 - May 2013Paris Area, FrancePlanning and developping the production for the summer fairs and sales• Selection and management of stocks for sale• Organizing of the workshop work• Suppliers relationships development • Organized Press and Private sales -
High Jewellery And Special Orders Operations CoordinatorChaumet Nov 2010 - Oct 2012Place VendômeOversaw the management of high jewellery and precious watches at a worldwide level in order to maximize sales.• Relevant distribution of the world High Jewellery stock (retail/wholesale/franchisees)• HJ sales analysis• Achieving gross margin and sales budgets• Market support (information, replenishment…) • Retail HJ training• Management of HJ accessorizes• Product expert Key achievements: Launch of the Ipad application; Set up exceptional sale event, Organisation of a worldwide watch exhibition and Biennale. -
Wholesale Sales AssistantCorpus Christi Jeweller Paris Mar 2010 - Aug 2010Paris Area, FranceBusiness development with 300 clients over the internet and other media.• Developed business by prospecting new accounts• Grew international independents accounts• Managed orders, invoices, the production planning, the shipments, the after sales service • Customer Relations Management • Created a look book: selection of best-selling products and shooting • Organized Press and Private sales • Organized fair shows • Assisted the Production team in the making
Mathilde Graciet Skills
Mathilde Graciet Education Details
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Version OriginaleManagement Et Leadership -
Institut De L'Assomption De LübeckBaccalauréat
Frequently Asked Questions about Mathilde Graciet
What company does Mathilde Graciet work for?
Mathilde Graciet works for Girard-Perregaux
What is Mathilde Graciet's role at the current company?
Mathilde Graciet's current role is L&D: Watches & Jewellery | Customer Experience.
What is Mathilde Graciet's email address?
Mathilde Graciet's email address is ma****@****any.com
What schools did Mathilde Graciet attend?
Mathilde Graciet attended Gia (Gemological Institute Of America), Version Originale, Essca, University Of Ljubljana, Faculty Of Economics, Institut De L'assomption De Lübeck.
What skills is Mathilde Graciet known for?
Mathilde Graciet has skills like Luxury Goods, French, Retail, Merchandising, English, Jewelry, Wholesale, Brand Management, Market Research, Watches, Management, Trade Marketing.
Who are Mathilde Graciet's colleagues?
Mathilde Graciet's colleagues are Nate Girard, D. Cremers, Maxime Chesnel, Andre Rodocanachi, Fabienne Conti, Clémence Dubois, Walid Rachidia.
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