Guest experience:• Creating tailor-made experiences for fashion week, anniversary, meetings, states delegations, family gathering,• RPS • LQA • Amex mystery guest • Virtuoso mystery guest• Loyalty program ALL • Set up and monitoring the Covid19 Accor All Safe process for the front of houseTeam management:• Lead a 20 strong team working day and night shifts• Hiring, training, motivating, monitoring my team’ skills through challenges and incentives• Conduct of the digital transformation on procedures for accelerating daily tasks prioritizing guest experience• Set and manage departmental budgetsMaximizing room revenue:• Up-selling• Restaurant sales• Room Turnover optimization (overbooking, day use, late checkout, early checking)• PCI DSS : from training sessions to full compliance for the entire property• Implement all the new procedures for the entire Sofitel brand as Hotel referee

• Successfully managed all front desk operations.• Arranged bookings and handled special requests.• Greeted and assisted all guests with hospitality.• Offered suggestions regarding dining, leisure, and entertainment.• Maintained strong work relationships with all hotel departments.

• Organized and prioritized work to complete assignments in a timely, efficient manner.• Worked well independently and on a team to solve problems.