SSF is a security company specialized in risk management and prevention for international businesses. SSF is a leading provider of security and safety information, as well as digital travel tracking products. With its worldwide network of correspondents, SSF offers global security solutions to companies, including assistance to expatriates and business travelers. - Coordination of the CSM team: recruitment, training of newcomers- Collecting and prioritizing customer requests on Jira- Production of customer communications- Handling technical incidents with the development team - Technical support for customers and internal team- Coordination of customer portfolios