Gérer les expéditions et assurer le lien entre les différents acteurs : clients, responsables de zone Supply, usine, transitairesAssurer le traitement et suivi des commandes (disponibilité, facturation, documentation, GED) sur JDEGarantir le respect des procédures et exigences réglementaires internes et externes, des obligations contractuellesConsolider les groupages pour optimiser les coûts de transport (route, mer, air)Assurer la disponibilité et la conformité des documents d’expédition dans le respect des procédures

Manage day-to-day relations between the various players : customers (international NGOs), supply area managers, factories and distribution centers, freight forwarders, etc.Ensure the processing and commercial follow-up of orders, export product requirements from reception to delivery to the customer (data entry, preparation, invoicing, documentation, numerical filing).Ensure compliance with internal and external regulatory procedures and requirements, contractual obligationsOptimize transport to markets (Latin America, Africa, Middle East, Asia) ensuring the availability and compliance of export documentation to customers and other supply chain actors.

Manage training contents : website, emailing, brochures, application forms, translation of materials, etc.Coordinate the providers : management of the trainers / venues back schedule, venue booking, trainee / venue interfaceManage the relationship with the trainees : registration, transmission of information, logistical link of the training courses.

Manage the processing and follow-up of orders : input on AS 400,Ensure the availability and conformity of export documents: opening & follow-up of Credocs, customs formalities (CO, IMDG, IATA, EUR1, Cotecna)Organize transport to the markets concerned: Maghreb, Africa, MexicoControl customer regulations

Interface between the internal services and the distributors network (Europe, Japan, USA, Maghreb)Collection of receivables from export customersSales and administrative management of export orders Anticipate production needs: stocks, salesReporting for the American subsidiary: sales, stock analysis, management of the flow of goods to the USAResult : Order process Improvement and 30% increase in export sales (2002: 1.7 M€ - 2004: 2.8 M€).

To animate and dynamize the relations with the 12 local importers (Europe, USA, Asia, Middle East).Elaborate dashboards : follow-up of objectives in collaboration with the sales departmentProspecting new markets : Opening of the Japanese, Norwegian, Lebanese and Iranian marketOrganize and participate in seminars and trade fairs abroad (e.g. Cosmoprof)Result : Penetration of new markets and a 35% increase in export sales over 3 years. (1997: 335 K€ - 2000: 452 K€)

Define the commercial action plan for the opening of the French & English markets Create, develop and manage the commercial portfolio of central purchasing groupsNegotiation of contracts from 60 to 305 K€.Ensure the interface between the buyer and the production for subcontractingElaborate the sales and prospecting arguments - Telephone marketingDesigning promotional materials (mailings, brochures, press releases)