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Mathilde Malmanche Email & Phone Number
Photographe freelance
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Role
Photographe freelance
Location
Greater Paris Metropolitan Region, France
Who is Mathilde Malmanche? Overview
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Quick answer
Mathilde Malmanche is listed as Photographe freelance based in Greater Paris Metropolitan Region, France. AeroLeads shows a matched LinkedIn profile for Mathilde Malmanche.
Mathilde Malmanche previously worked as Head of Customer Service at Qiara and Customer Service Manager at Olympus France. Mathilde Malmanche holds Formation Aux Fondamentaux Du Management De Projets from Conservatoire National Des Arts Et Métiers.
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Profile bio
About Mathilde Malmanche
Responsible for customer relations services for several years, I know how to combine team management, service creation and project management. Organized and endowed with strong leadership, adaptability and a solid team spirit, I like to accompany my collaborators in order to reach and exceed the objectives set with a constant desire for success and progress. Always oriented towards the customer, satisfaction and quality, I am attentive to needs and always force proposals on the improvement of processes thanks to the management, measurement and analysis of customer satisfaction.
Listed skills include Sap, Microsoft Office, Crm, Recrutement, and 21 others.
6 roles
Mathilde Malmanche work experience
A career timeline built from the work history available for this profile.
Head Of Customer Service
Customer Service Manager
Recruitment and management of 6 Customer Sales Agents team :Cross-functional management of a shared service center in Poland (20 agents and oneteam leader - Workshop, training, weekly meetings and follow-ups) Full follow-up of customer orders (Order to cash - Receipt to delivery)Analysis of activity and monitoring of Key Performance Indicators and regular reportingContinuous improvement of tools, projects, Quality of Service and Customer Experience… Show more Recruitment and management of 6 Customer Sales Agents team :Cross-functional management of a shared service center in Poland (20 agents and oneteam leader - Workshop, training, weekly meetings and follow-ups) Full follow-up of customer orders (Order to cash - Receipt to delivery)Analysis of activity and monitoring of Key Performance Indicators and regular reportingContinuous improvement of tools, projects, Quality of Service and Customer Experience Management and optimization of the customer service and the call center, in collaboration with differentdepartments (Business Unit, Field team, HR, Supply Chain, etc.)Claims management Show less
Feb 2023 - Jan 2024
Customer Care Manager
Management of team leaders & collaborators : 15-20 collaborators Management of front and back office servicesAnalysis of activity and customer feedback, monitoring of Key Performance Indicators and regular reporting.• Project Manager in the french internalized Contact Center : Inbounds calls on IVR and live chat / Chatbot from BtoB – BtoC – DtoC, leads and retailers / Service creation : inventory, project monitoring, choice and deployment of tools, process optimization… Show more Management of team leaders & collaborators : 15-20 collaborators Management of front and back office servicesAnalysis of activity and customer feedback, monitoring of Key Performance Indicators and regular reporting.• Project Manager in the french internalized Contact Center : Inbounds calls on IVR and live chat / Chatbot from BtoB – BtoC – DtoC, leads and retailers / Service creation : inventory, project monitoring, choice and deployment of tools, process optimization with launch, team recruitment and change management. Implementation of KPIs and monitoring of the activity• Customers Care : post-contact satisfaction surveys and improvement of customer satisfaction and experience (Business advice, technical advice, customer reviews with Trust Pilot and Google reviews, Cash-back offers, Marketing operation, forms, Tickets, DGCCRF, mediator, emails and letters, complaints and disputes)• E-commerce : Management of the total customer process before and after purchase, in the website Karcher.fr• Market place : Amazon, ManoMano, Cdiscount• Telephone switchboard and physical reception (external service provider)Regular exchanges and international trips to Germany at the headquarter and other subsidiaries of the group, within the framework of customer care Community Show less
Jan 2016 - Feb 2023
Site Manager - Karcher Center
Jun 2015 - Sep 2016
After Sales Planning Agent
Mar 2013 - Jun 2015
6 education records
Mathilde Malmanche education
Formation Aux Fondamentaux Du Management De Projets
Formation Management Et Leadership Des Managers Leadership Core Performance
L’Arbre Et La Forêt Consulting
Formation Droit Du Travail Pour Managers
Cabinet Lc Avocats - Paris 75006
Formation Management "Savoir Gérer Une Équipe"
Institut François Bocquet - Paris 75012
Styliste Modéliste Niveau Iii- Code Nsf 242 N
Mode Estah
Baccalauréat Economique Et Social
Lycée Sonia Delaunay
FAQ
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Quick answers generated from the profile data available on this page.
What is Mathilde Malmanche's role at their current company?
Mathilde Malmanche is listed as Photographe freelance.
Where is Mathilde Malmanche based?
Mathilde Malmanche is based in Greater Paris Metropolitan Region, France.
What companies has Mathilde Malmanche worked for?
Mathilde Malmanche has worked for Qiara, Olympus France, and Kärcher France.
How can I contact Mathilde Malmanche?
You can use AeroLeads to view verified contact signals for Mathilde Malmanche, including work email, phone, and LinkedIn data when available.
What schools did Mathilde Malmanche attend?
Mathilde Malmanche holds Formation Aux Fondamentaux Du Management De Projets from Conservatoire National Des Arts Et Métiers.
What skills is Mathilde Malmanche known for?
Mathilde Malmanche is listed with skills including Sap, Microsoft Office, Crm, Recrutement, Management, Leadership, Marketing, and Prise De Rendez Vous.
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