Mathilde Mineur Email & Phone Number

Paris, Fr

Ville De Paris, Île-De-France, France

- Management of the global client team- Hospitality: MH Private apartment, Maisons and pop up concepts- CRM/ dedicated digital tools and IT ecosystem - Client experiences (from concierge services to personalized / money can-not-buy activations)- Global Private Client events & partnerships- Cross experiences with LVMH Maisons - Education: teams onboarding and training - COMEX member

Région De Paris, France

- Management of the central client team- Creation & Development of CRM and digital tools - Supervision of client experiences - Elevation of our MH Maisons experiences at the Private Apartment- Centralization of private clients events and preferred partnerships- LVMH synergies- COMEX member/ Founding member of MH Private

- Creation and Management of the first Moët Hennessy Private Boutique dedicated to VICs (UHNWI)- Creation and Development of an exceptional Moët Hennessy Private Client experience using the LVMH full portfolio, a new retail experience.- Direct link and ambassador of all Maisons (in France and abroad)- Creation of a story living- Activation of the CRM Private Sales database and experiential Maisons tools.

- participation in grand Louis Vuitton Montaigne opening- head of private client relations/ VIP- management of a client team sales associates- organization and follow up of events- creation and management of a concierge service- management of the after sales service- network with local partners

Client relations management- management of a CRM team- development of the selling ceremony to elevate the client experience- follow up of client tools and KPIs- organization of 25 events per year- reorganisation of the VIP welcoming and action plan- development of bridges with stores to optimize the client experience- building of a network with local partnersWatches and jewelry management- management and coaching of 3 SA- elevation of the W&J client experience instoreWoman leather goods management- management and coaching of 9 SA/ 2 trainees- pilot for new products launching- leather goods client action plans- strong follow up of stock and reservations

- management and indirect management of all operational teams- Leisure offer design (film industry for press junkets)- Prospection of key accounts- Corporate and private events (weddings to defiles)

- organization of up to 25 events per week- mediation with all departments within the hotel- development of the Fouquet's banqueting offer

- prospection and negotiation with local key accounts in Paris (seminars and room nights)- direct contact and first elaboration of events in Hyatt hotels